Manage episode 311627025 series 3158783
Hillary Black is Head of Strategy and Content at Black Ops, a leading Detroit-based Chatbot agency.
Their work in conversation design and automation platforms is considered cutting edge, and Hillary as a thought leader in the industry.
In this episode, Chief Conversologist Jam Mayer talks to Hillary about the daily life and challenges of a conversation designer, essential tools, techniques and insights, and even tips on how to get started as a conversation designer.
Check out the Black Ops website
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