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Creating Community through Aha Moments & Inviting Spaces featuring Gainsight’s Seth Wylie | S:2 Ep:4
Manage episode 378034995 series 3290241
Joel Primack에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Joel Primack 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Guest: Seth Wylie, Director of Customer Success Ops & Admin Community at Gainsight (at the time of the recording)
In this episode, Seth explores:
- Transitioning from a subject matter expert role to managing a community for that role
- Value of Human-First community leadership
- Community members’ hunger for connection beyond resources
- Prioritizing programs that most matter to both the business and members
- How non-Community teams engage in community-building & how Community teams should play a role
- Continued trend toward virtual connection
Additional Links:
- Follow Gainsight on LinkedIn
- Gainsight’s CS Ops Central-Connect Community
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