244. Building Trust After Big Changes In Your Business

The CEO Help Desk from Run Like Clockwork

In this debrief session, Adrienne Dorison and Emily Doyle break down the key takeaways from their conversation with Robert Gauvreau about managing a fast-growing team and handling the challenges of an acquisition. If you've ever faced pushback from your team during a big change, this episode is for you!

Here's what we cover: ✅ Why resistance to change is normal — and how to work through it ✅ How to create user manuals to improve team communication ✅ Why you need to frame change around the benefits to your team ✅ How to present new systems in a way that creates buy-in ✅ When saving money isn't worth the team morale hit

Adrienne and Emily share personal stories about how small changes (like switching a software system) can have a big impact on team morale — and why it's essential to lead with the "what's in it for them" approach when introducing change.

Missed the conversation with Robert? Click here to listen to the full episode

Top 5 Takeaways:

1. Resistance is Normal – Every team has at least one person who will push back on change. Expect it and plan for it.

2. Create User Manuals – User manuals help team members understand how to work better together and reduce conflict.

3. Frame the Benefit to the Team – Don't present change as something that helps you — explain how it benefits them.

4. Change Takes Time – Rushing through change increases friction and reduces trust.

5. Sometimes It's Not Worth It – A small financial gain isn't worth a big hit to team morale and efficiency.

Chapters

00:28 – Robert's Acquisition Challenge – Why managing change is so hard. 02:23 – Resistance to Change – Why teams push back — and how to handle it. 04:41 – Why User Manuals Matter – How to improve communication and reduce conflict. 07:33 – Presenting Change – How to frame change around benefits to the team. 11:49 – Lessons from the Clockwork Book – Why the second edition focuses more on team benefits. 14:40 – Practical Next Steps – How to create a user manual that works for your team. User Manual Template:

👉 Need help creating a user manual for your team? Grab our free template here!

Want to Clockwork your own business, too? www.runlikeclockwork.comAdrienne's IGRLC IG