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Ep 3 - The Supply & Buy Chain
Manage episode 452533149 series 3615155
The Angus & Pete Show, The Angus, and Pete Show에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 The Angus & Pete Show, The Angus, and Pete Show 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Angus and Pete delve into the complexities of the supply and buy chain, discussing the roles of vendors, distributors, and resellers. They explore the dynamics of market relationships, the importance of transparency, and how to measure success in customer engagement. The conversation emphasizes the need for businesses to understand the commercial constructs behind their vendor relationships and to focus on business outcomes rather than just technical metrics.
Takeaways
- Understand the roles of different players in the supply chain.
- Transparency in vendor relationships is crucial for customers.
- Measuring success should focus on business outcomes, not just SLAs.
- The supply and buy chain is complex and not one size fits all.
- Customers should ask vendors about their commercial constructs.
- Engagement with vendors should be outcome-focused.
- Different stakeholders have different agendas in the buying process.
- The importance of aligning IT and business stakeholders.
- Requests for quotes and proposals often miss critical questions about vendor relationships.
Keywords
Angus, Pete, supply chain, buy chain, customer engagement, vendors, distributors, resellers, market dynamics, business outcomes, transparency, call centre, contact centre, contact center
6 에피소드
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