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119: Gavin Barfield on the Salesforce AI Digital Skills Survey
Manage episode 364783636 series 3160303
Adrian Tan에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Adrian Tan 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode of "The Adrian Tan Show," I had the pleasure of speaking with Gavin Barfield about the Salesforce AI digital skills survey and the potential of generative AI in various industries.
As Vice President and CTO, Solutions, for Salesforce ASEAN, Gavin Barfield leads a team of Salesforce engineers across the region to develop and drive integrated technology solutions for Salesforce customers.
He also works closely with customers in ASEAN on their digital transformations, bringing together the full value of the Salesforce platform to drive positive business outcomes.
We discussed the skills gap in AI adoption and the importance of providing training and support for employees to embrace and learn from AI.
Gavin shared examples of how generative AI can be used in customer service and inventory management. He emphasised the need for understanding the limitations of AI and having a human in the loop for the ethical use of the technology.
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