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50. Customer Success: Meh-ga Insights from Gainsight
Manage episode 361911575 series 3416195
Vanessa Lucero and Services Industry Association에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Vanessa Lucero and Services Industry Association 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this special 50th episode of TECHtonic, Thomas is joined by Nick Mehta, CEO of Gainsight, and Kellie Capote, Chief Customer Officer at Gainsight, to discuss the state of customer success in today’s economic environment.
As the industry focuses on efficient growth, they talk about customer retention, digital experience, monetizing customer success, and migrating commercial responsibilities, while addressing some of tech's biggest customer success questions:
- How do you drive durable growth from your existing client base?
- Is this a temporary pivot or permanent mentality toward being more cost-effective in tech?
- What does Gainsight think about the pivot to profitability?
- What does it take to successfully monetize customer success activities?
- Should customer success own renewals?
Ready to learn more? Keep up to date on this subject by subscribing to TSIA's Research Journey, The Year of Profitable SaaS today!
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