Simple Ops, Smarter Buildings: Brett Robbins on Snapfix, AI and The Future of Maintenance

Tech on Toast, The Hospitality Tech Podcast

This week on the Tech on Toast podcast I’m joined by Brett Robbins, CEO of Snapfix – the 📸 photo-first “brain at the centre of your building” that helps teams stay on top of maintenance, safety and day-to-day ops in one simple app.

We chat about why simple software is secretly the hardest thing to build, how Snapfix grew from a seaside town in Ireland 🌊 to Dublin’s Docklands and beyond, and why taking a picture + scanning a QR code can 10x safety reporting on the floor.

We also dive into AI, sustainability and the real world of broken kit – from £30k of dead plants 🪴 to cameras spotting spills before a guest slips, and bots quietly reading your invoices to tell you when it is finally time to replace that AC unit ❄️.

🎧 In this episode you’ll hear:

• 📲 What Snapfix actually does and why Brett calls it “the operational brain” in your building

• 🧠 The “modern art” analogy – 10,000 hours of work behind a product that feels ridiculously simple

• 🏨 Real stories from hotels, factories, care homes and more (including the £30k plant disaster…)

• 🤖 Where AI really helps maintenance and facilities teams today (no robot butlers… yet)

• 🌍 Why sustainability needs more than a sticker on the bathroom door – and how ops tech can help

• 🇮🇪 Snapfix’s journey from rural Ireland to Dublin’s tech hub and into the UK & US

💡 Episode sponsor

This episode is brought to you by Lightspeed – the POS and payments platform helping restaurants smash the festive rush 🎄, speed up tableside service and keep FOH and BOH perfectly in sync.

🔗 Links

• 🔧 Check out Snapfix: snapfix.com

• 👋 Connect with Brett on LinkedIn – search “Brett Robbins Snapfix”

• 🥪 More from Tech on Toast: techontoast.community

From Tech on Toast – helping hospitality operators make smarter tech decisions (and have a bit of fun along the way). 🎙️✨