Tom Shapland - Analytics for Voice AI Agents

Synthflow Podcast

Podcast Show Notes: Fireside Chat with Tom Chapland of Canonical AI

Episode Overview:
In this episode, we sit down with Tom Chapland, CEO and co-founder of Canonical AI, to discuss the evolving landscape of voice AI agents. Tom shares insights into how Canonical AI is helping developers and their customers gain visibility into the performance of voice AI agents, unlocking growth and building trust. We also dive into Tom’s journey from agriculture technology to voice AI, the challenges of building voice AI systems, and the future of the industry.

Chapters:
Key Takeaways:

• Visibility is Key: Canonical AI helps developers and their customers gain visibility into voice AI agent performance, building trust and unlocking growth.
• Voice AI is Still Emerging: The voice AI space is rapidly evolving, with many opportunities to improve and refine voice AI agents.
• Integration Made Easy: Canonical AI offers easy integration with platforms like Synthflow and Make, making it simple to start analyzing call data.
• Future Features: Canonical AI is working on advanced features like self-healing systems and more granular analytics to further improve voice AI agents.

Call to Action:

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