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03. Ride the Waves of Uncertainty - Drew Howell - CCO at CXY
Manage episode 451392709 series 3617813
Rob D. Willis에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rob D. Willis 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Summary
Embrace the uncertain, and make it your stronghold. In episode 2 of our podcast, "Ride the Waves of Uncertainty," we sit down with Drew Howell, Chief Customer Officer at CXY. Drew shares his rich experiences and insights from building his own company after univeristy to navigating the FinTech industry from 2010 to 2022.
You'll gain actionable insights into enhancing both customer and employee experience, understand the different forms leadership can take, and learn the lessons Drew picked up along his journey. A highlight of our chat revolves around the importance of mentorship in leadership. So, buckle up, get comfortable, and let's ride the waves of uncertainty together.
Links to the Guest
Resources Mentioned
- Mervyn King: Radical Uncertainty: Decision-Making for an Unknowable Future
- Sam Conniff Allende: Be More Pirate: Or How to Take On the World and Win
Timestamps
- [00:00:17] Introducing Drew
- [00:02:52] The different shapes of leaders
- [00:05:30] Lessons from Drew's first business
- [00:10:12] Lessons for First Time Leaders
- [00:12:37] Understand your customers and your colleagues
- [00:14:30] Whole company thinking
- [00:16:06] The application gap & applying strategy in practice
- [00:17:45] Bridging the gap between leadership & team members
- [00:21:40] How Fintech changed from 2010-2022
52 에피소드
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