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Ep. 35: Surprisingly Delightful
Manage episode 406255011 series 3497142
Mall of America®에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Mall of America® 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
On this episode, hosts Grant Buntje and Chris Grap welcome their colleague and co-delight creator, Sara Johnson, the Integrated Marketing Director at Mall of America. Since the day it first opened in 1992, Mall of America has been surprising and delighting guests in unique ways and these team members help lead those efforts.
Curious why and how the Mall displays massive works of art? Are you aware of a nightly surprise light show in Nickelodeon Universe? Did you wonder how Ed Sheeran (like other celebrities) does surprise appearances at the Mall? Or do you want to know how NOT to surprise guests on tax day? Tune into this episode to find out the answers to these questions and so much more!
The group also discusses their favorite examples of MOA tenant surprises and experiences as well as other brands and attractions who shine (or whose shine has diminished a bit) while trying to delight their guests.
Guest: Sara Johnson, Integrated Marketing Director at Mall of America
Hosts: Grant Buntje, Chris Grap
Presented by the Bloomington Convention and Visitors Bureau the official destination marketing organization for the city of Bloomington, Minn.
80 에피소드
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