#105 - Shihan Chowdhury on 8-Figure revenues by understanding, delighting and injecting some real life into your customer experience

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Shihan Chowdhury is the CIO and co-founder of Power Media Group, a multimedia marketing company that has 4 K brands under its umbrella, each one generating between 7 and 8 figures revenue. Shihan is an expert on building amazing ecommerce brands that perform. Today he will share his proven-steps to grow an ecommerce business, and how focusing on customer service and understanding the “why” can be the key to get people to come back

• Bullet points
• 00:40 - Intro
• 02:24 - The start as an entrepreneur
• 06:30 - Shifting from teas to supplements: differences and similarities
• 09:27 - The social algorithm
• 12:50 - The team
• 14:36 - The steps to building an ecommerce brand
• 18:34 - Getting people to come back
• 23:11 - Mimicking the in-store experience online
• 24:36 - Making ecommerce personal
• 26:00 - Understanding your clients: segmentation tools
• 27:29 - Where to find out more
• 29:53 - Rapid fire question round
• 29:48 - If you ever had to start again, how would you make your money?
• 30:24 - What is the most common or biggest mistake leaders make?
• 31:10 - Who is the best leader ever (alive or dead) and why?
• 32:21 - How do you hire top talent?
• 33:26 - How do you evaluate a good business deal?
• 34:16- How do you identify a good business partner?
• 35:01 - What is one of your proudest moments?
• 35:48 - What is one interesting fact about you that not many people would know?
• 36:57 - What daily routines do you have (morning or evening) that have helped make you successful?
• 38:21 - What book (or books) changed your mindset or life?
• 38:46 - What is the most exciting question you spend your time thinking about?
• 41:08 - What advice would you give your younger self?
• 41:46 - What was your biggest challenge starting in business and how did you overcome it?
• 42:47 - What unusual or underrated food or drink should more people try out?
• 44:32 - What makes you happiest?
• 45:31 - Any asks or requests for the audience?