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S2E66: Building Trust in E-commerce: Nurturing 6 Key Customer Interactions
Manage episode 372111350 series 2810762
Anna Steinfest에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Anna Steinfest 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In the fast-paced world of e-commerce, building trust is paramount to success. Each customer interaction presents a unique opportunity to establish a strong bond with your audience. In this episode, we delve into the six pivotal moments that can significantly impact your brand's credibility. From the importance of independent evaluations and initial contact to providing trial opportunities, streamlining the purchasing process, and ensuring seamless shipping and returns, we explore how these interactions contribute to customer retention and loyalty. Join us as we uncover effective strategies to cultivate trust and strengthen your brand's reputation in the ever-evolving e-commerce landscape.
184 에피소드
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