When is a good time to mediate a business dispute? With special guest Crombie Pitts from CP Mediations


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Small Biz Matters – #171 Providing the small business community with educational content and advocacy since 2014 with Alexi Boyd, broadcaster, advocate and small business owner. Date: 18 August 2020

Despite the best intentions and our hard work at building relationships, sometimes it can all go to the proverbial. A dispute over an unpaid invoice, incomplete work, timing issues or workplace grievances can lead to your small business’ downfall.

We’re fearful of lawyers and the legal system perhaps because generally we worry about being in trouble. But the legal system can support you, protect your rights, and help you recoup losses and income which is rightfully yours.

The role of the mediator is one which small businesses should familiarise themselves with. Crombie Pitts joins us this week to explain the role of mediation, how the small business commissioners’ offices supports and generally what the process is to resolve disputes.

Welcome to the show Crombie.

Topics we’ll be covering:

  • As a small business owner can you give me some examples of how and why we might seek mediation in a small business dispute?
    • What sort of legislation can they support you and your business
  • What the difference between mediation and going to court?
    • Parties come together at a time convenient for both
    • Costs are lower and resolution is faster
    • 80% success rate which you’re not guaranteed at court and you could have to pay costs too
  • In a practical sense, how do mediators work with govt organisations like state based Small Business Commissioners
    • Mediators are on a panel
    • How does the process work?
  • What to look for in a mediator
    • Accreditation via National Mediation Standards Board
    • Do both parties need to agree on a mediator?
    • They can work across state boundaries and online
    • What are the qualities you need to be a good mediator
    • Fair, open ended questions, a professional
  • What is the mediator’s role?
    • The process…
    • Do I need to have a lawyer at a mediation?
    • What are my rights? What happens if it fails in private and commissioner settings?

To find out more go to their website: www.cpmediations.com

About our Guest:

Crombie Pitts from CP Mediations is a National Accredited Mediator and Licensed Real Estate Agent. He has over 30 years commercial experience in senior roles within the property industry. He is married with one 21 year old son and a labrador called Roxy! Originally from the UK, Crombie and his family have now been living in the northern beaches for 15 years. He is a volunteer with Warringah Rugby Club.

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