Episode 40: Upgrades

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In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers:

  • The benefits of upgrading
  • Using project management practices
  • Following the documented process
  • Reviewing skipped changes
  • Creating a thorough test plan
  • Considering customizations

For more information on upgrades, see:

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