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Your Burning Questions Answered / Marc Fonteijn / Ep #200
Manage episode 414486891 series 1206631
Recently, I turned 43... I don't really celebrate my birthdays anymore.
Don't worry; I have an amazing wife who makes sure there's always cake.
But I do always try to take a moment and reflect on my past year because “The only time you should ever look back, is to see how far you've come.”
Well, today, it's not just about my journey; it's about ours.
We've hit a massive Service Design Show milestone: 200 episodes!
That's a new interview every two weeks for over 8 years.
And by now, we've clocked in over 500.000 listens to our conversations. Truly mind-boggling.
Especially when you consider how niche our field is (still). It tells me what I do matters to people like you.
Honestly, if I had to, I'd still do this show just for my own learning... but knowing you're out there makes it so much better.
To celebrate, I'm flipping the script. For this episode, it's me answering YOUR questions. Some are about service design, some get a bit personal...
Here's a sneak peek:
- Is Journey Management the next big thing?
- Will service design disappear?
- How does the Show make money?
- How do I keep sane working solo?
You might be surprised by some of the answers.
Guess, there's only one way to find out...
This episode was a lot of fun and quite a challenge to produce. Let me know if you like this format – maybe we'll do a follow up...
Take care,
~ Marc
--- [ 1. GUIDE ] ---
00:00 Welcome to episode 200
01:50 Why Service Design
04:30 Lessons learned from 200+ conversations
10:15 The business model
16:15 How to stay healthy and sane
25:00 Communicating service design
31:00 Designing timeless services
36:00 Is Journey Management the next big thing
40:00 Where are things going
--- [ 2. LINKS ] ---
--- [ 3. CIRCLE ] ---
Join our private community with smart and generous in-house service design professionals.
265 에피소드
Manage episode 414486891 series 1206631
Recently, I turned 43... I don't really celebrate my birthdays anymore.
Don't worry; I have an amazing wife who makes sure there's always cake.
But I do always try to take a moment and reflect on my past year because “The only time you should ever look back, is to see how far you've come.”
Well, today, it's not just about my journey; it's about ours.
We've hit a massive Service Design Show milestone: 200 episodes!
That's a new interview every two weeks for over 8 years.
And by now, we've clocked in over 500.000 listens to our conversations. Truly mind-boggling.
Especially when you consider how niche our field is (still). It tells me what I do matters to people like you.
Honestly, if I had to, I'd still do this show just for my own learning... but knowing you're out there makes it so much better.
To celebrate, I'm flipping the script. For this episode, it's me answering YOUR questions. Some are about service design, some get a bit personal...
Here's a sneak peek:
- Is Journey Management the next big thing?
- Will service design disappear?
- How does the Show make money?
- How do I keep sane working solo?
You might be surprised by some of the answers.
Guess, there's only one way to find out...
This episode was a lot of fun and quite a challenge to produce. Let me know if you like this format – maybe we'll do a follow up...
Take care,
~ Marc
--- [ 1. GUIDE ] ---
00:00 Welcome to episode 200
01:50 Why Service Design
04:30 Lessons learned from 200+ conversations
10:15 The business model
16:15 How to stay healthy and sane
25:00 Communicating service design
31:00 Designing timeless services
36:00 Is Journey Management the next big thing
40:00 Where are things going
--- [ 2. LINKS ] ---
--- [ 3. CIRCLE ] ---
Join our private community with smart and generous in-house service design professionals.
265 에피소드
모든 에피소드
×1 Key Lessons from a Service Design Community / #Circle Special 1:06:36
1 Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218 1:09:02
1 Stop designing WITH your users! There is a better way. / Sloan Leo Cowan / Ep. #217 1:00:36
1 The Secrets behind Research that Scales / Kate Towsey / Ep. #216 1:01:53
1 The RIGHT way to do strategy in an uncertain world? / Peter Compo / Ep. #215 1:13:29
1 Advancing Service Design 2024 / Program Deep Dive with Sylvie Abookire 33:21
1 Why People Aren't Listening to You - And How to Fix That / Gabrielle Dolan / Ep. #214 1:00:45
1 What's this new SD conference all about!? / Advancing Service Design Conference 2024 (Part 1) with Lou Rosenfeld 34:57
1 Confessions of a Journey Management Pioneer / Florian Vollmer / Ep. #213 1:02:31
1 A New Approach to Measuring Design's Impact / Stacey Barr / Ep. #212 1:09:57
1 Are We Designing a Landfill or Leaving a Legacy? / Jennifer Rittner / Ep. #211 1:08:46
1 How DesignOps helps you Focus on What Matters / Meredith Black / Ep. #210 57:38
1 RAG makes Service Design easier, faster, and more fun / Kirk Marple / Ep. #209 1:05:36
1 Can We Design for a Better Tomorrow? Steve Baty / Ep. #208 58:31
1 How to Design Service Endings That Don't Stink / Joe Macleod / Ep. #207 1:02:30
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