Service Design Leadership Best Practices / James Field / Circle #02

Service Design Show

Did you know that people are looking up to you? *** LEARN MORE ABOUT THE CIRCLE https://servicedesignshow.com/circle/ *** Sure, part of the identity of a service designer is to stay in the background, act as the facilitator and let co-creation guide the way forward. Humbleness could be our middle name. These are great traits that we definitly shouldn't lose but they aren't enough… Because when you're the only service designer in the room (or one of the few), people do look up to you for answers. They want you to show them the way forward. These are the moments that you *must* speak up and show leadership. If you don't, others will take over and you won't be able to influence important decisions. When you do that long enough you'll eventually lose hope and give up on the practice. Service design leadership is all about being able to build trust and give people in your organisation the confidence to embark on a journey. And as you know this is a journey with a lot of unknowns and uncertainty. But how do you develop your leadership skills? Without losing your service design identity. Well, in this episode you'll hear the conversation I had with James Field. James shares the best practices around effective service design leadership that emerged during our recent Circle session. We also discuss some harmful leadership misconceptions like the need to come up with detailed plans. And how these plans are likely working against you rather than helping you progress. So if you want to have more control and shape the future of service design within your organisation so that it can deliver on it's promise, this episode is packed with practical advice. I really feel that this is a key area for our field right now. An area where we can still make a lot of progress. Hope conversations like this make a positive contribution to this! *** LEARN MORE ABOUT THE CIRCLE https://servicedesignshow.com/circle/ ***