How to set up for successful service design projects? / James Field / Circle #13

Service Design Show

I could have seen this coming... That's the last thing you want to say when your project isn't going well.

To minimize this risk, you'll need to identify red flags early on and work to create conditions for success. But it's challenging to talk about these topics with internal stakeholders before your project begins.

People are eager to start; it makes sense. And you don't want to be seen as the one who is delaying things unnecessarily or putting roadblocks up.

Before you climb a mountain, it's wise to take advice from someone who's done it before so that you don't get stuck halfway on your journey. In this case, you're the one who's climbed the mountain of a service design project, and your internal stakeholder is eager to embark on their first trip.

So how do you make it evident that you're doing your internal stakeholder a service by addressing the conditions for success early on? You're helping them avoid common pitfalls and saving them the embarrassment of cleaning up the mess when things go sour.

Well, in this episode, you'll hear three examples of how service design professionals have successfully managed to create the space to have these conversations with their stakeholders.

One of my takeaways is that you need to have a clear process and structure in place that guides you through the tough questions at the start of a project.

Enjoy the conversation and keep making a positive impact :)

- Marc

--- [ EPISODE GUIDE ] ---

00:00 Welcome to the Show
04:00 Who is James
04:45 Why this topic?
08:45 What gives it away?
10:15 Do we need this?
12:15 Ignition conversation canvas
21:00 Kick-off workshop
24:00 Increased accountability
25:15 The learning mindset
28:00 The value is in the process
29:15 Framing service design
31:15 Knowing what's relevant
36:15 Slow down
39:30 The green flags
42:00 You want to hear it's important
44:15 Just do this one thing
47:15 Closing thoughts

--- [ CIRCLE ] ---

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