120 subscribers
Player FM 앱으로 오프라인으로 전환하세요!
Exploring The Materials of Service Design / Simon Clathworthy / Ep. #204
Manage episode 424512247 series 1206631
What are the materials of service design... A seemingly simple question, but one that I believe has the potential to reshape our understanding of service design.
Historically, design has always been about shaping and manipulating materials to give form to things around us.
It's only in recent years, with the popularization of design thinking, that design has drifted away from its roots and heritage of a craft.
The focus shifted on -sometimes mindlessly- following a flawed double diamond process.
Even though people over the recent years have tried to raise the question of what the materials of service design are, the conversation never really caught on.
Something tells me that's about to change with the release of the book "The Materials of Service Design." (links below)
This book, in my opinion, marks a turning point in the history of our field. Yes, I absolutely feel it's that important, and no, I'm not getting any commissions on the book sales.
It offers a fresh, materials-based perspective that adds a much needed nuance and richness to how we think about service design.
Imagine being able to have constructive conversations about designing with time, relationships, culture, and all the other materials that make up services.
Imagine understanding the properties of these materials deeply enough to co-create a shared library of service design patterns.
The implications are huge.
This approach once again makes it clear that services can't be designed by a single person; they require the involvement of experts from many areas.
It also challenges us to reimagine how we teach service design.
All in all, it really does open up a world of new questions and possibilities.
As you hopefully can read, I'm excited about the direction and trajectory that could take us.
So, join Simon Clatworthy, co-author of the book, and myself as we dive into this exciting new perspective of a materials-based approach to service design.
--- [ 1. GUIDE ] ---
00:00 Welcome to Episode 204
04:30 Beyond the Toolkit
08:00 The 4 Unexpected Materials
11:00 Lost Essential?
16:30 Service Design vs. Design Thinking
20:00 Skills for Designing Services
24:00 Unveiling the Book's Materials
30:00 Data as Material: Conversations
34:00 Shaping Conversations
42:00 Time: A Material to Master
44:30 Measuring Time in Design
46:30 Specialization in Service Design
49:00 The Rise of Service Design Specialists
51:00 Co-Design: Your Service Design Team
54:30 The Responsibility of Design
58:00 Implications for Service Designers
1:01:00 Beyond Designers: Service Experts
1:06:00 The "Taste Buds" of a Service
1:07:00 A Library of Service Materials
1:09:00 Aesthetics of Service Design
--- [ 2. LINKS ] ---
- https://www.linkedin.com/in/simon-clatworthy
- The Materials of Service Design (Book) - https://go.servicedesignshow.com/yl2ym
- 50% discount on the print copy with code: BLOM50 (valid until 31st July 2024)
- How to Read A Film by James Monaco (Book) - https://a.co/d/8Rv0ZE5
--- [ 3. CIRCLE ] ---
Join our private community for in-house service design professionals.
265 에피소드
Manage episode 424512247 series 1206631
What are the materials of service design... A seemingly simple question, but one that I believe has the potential to reshape our understanding of service design.
Historically, design has always been about shaping and manipulating materials to give form to things around us.
It's only in recent years, with the popularization of design thinking, that design has drifted away from its roots and heritage of a craft.
The focus shifted on -sometimes mindlessly- following a flawed double diamond process.
Even though people over the recent years have tried to raise the question of what the materials of service design are, the conversation never really caught on.
Something tells me that's about to change with the release of the book "The Materials of Service Design." (links below)
This book, in my opinion, marks a turning point in the history of our field. Yes, I absolutely feel it's that important, and no, I'm not getting any commissions on the book sales.
It offers a fresh, materials-based perspective that adds a much needed nuance and richness to how we think about service design.
Imagine being able to have constructive conversations about designing with time, relationships, culture, and all the other materials that make up services.
Imagine understanding the properties of these materials deeply enough to co-create a shared library of service design patterns.
The implications are huge.
This approach once again makes it clear that services can't be designed by a single person; they require the involvement of experts from many areas.
It also challenges us to reimagine how we teach service design.
All in all, it really does open up a world of new questions and possibilities.
As you hopefully can read, I'm excited about the direction and trajectory that could take us.
So, join Simon Clatworthy, co-author of the book, and myself as we dive into this exciting new perspective of a materials-based approach to service design.
--- [ 1. GUIDE ] ---
00:00 Welcome to Episode 204
04:30 Beyond the Toolkit
08:00 The 4 Unexpected Materials
11:00 Lost Essential?
16:30 Service Design vs. Design Thinking
20:00 Skills for Designing Services
24:00 Unveiling the Book's Materials
30:00 Data as Material: Conversations
34:00 Shaping Conversations
42:00 Time: A Material to Master
44:30 Measuring Time in Design
46:30 Specialization in Service Design
49:00 The Rise of Service Design Specialists
51:00 Co-Design: Your Service Design Team
54:30 The Responsibility of Design
58:00 Implications for Service Designers
1:01:00 Beyond Designers: Service Experts
1:06:00 The "Taste Buds" of a Service
1:07:00 A Library of Service Materials
1:09:00 Aesthetics of Service Design
--- [ 2. LINKS ] ---
- https://www.linkedin.com/in/simon-clatworthy
- The Materials of Service Design (Book) - https://go.servicedesignshow.com/yl2ym
- 50% discount on the print copy with code: BLOM50 (valid until 31st July 2024)
- How to Read A Film by James Monaco (Book) - https://a.co/d/8Rv0ZE5
--- [ 3. CIRCLE ] ---
Join our private community for in-house service design professionals.
265 에피소드
모든 에피소드
×1 Key Lessons from a Service Design Community / #Circle Special 1:06:36
1 Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218 1:09:02
1 Stop designing WITH your users! There is a better way. / Sloan Leo Cowan / Ep. #217 1:00:36
1 The Secrets behind Research that Scales / Kate Towsey / Ep. #216 1:01:53
1 The RIGHT way to do strategy in an uncertain world? / Peter Compo / Ep. #215 1:13:29
1 Advancing Service Design 2024 / Program Deep Dive with Sylvie Abookire 33:21
1 Why People Aren't Listening to You - And How to Fix That / Gabrielle Dolan / Ep. #214 1:00:45
1 What's this new SD conference all about!? / Advancing Service Design Conference 2024 (Part 1) with Lou Rosenfeld 34:57
1 Confessions of a Journey Management Pioneer / Florian Vollmer / Ep. #213 1:02:31
1 A New Approach to Measuring Design's Impact / Stacey Barr / Ep. #212 1:09:57
1 Are We Designing a Landfill or Leaving a Legacy? / Jennifer Rittner / Ep. #211 1:08:46
1 How DesignOps helps you Focus on What Matters / Meredith Black / Ep. #210 57:38
1 RAG makes Service Design easier, faster, and more fun / Kirk Marple / Ep. #209 1:05:36
1 Can We Design for a Better Tomorrow? Steve Baty / Ep. #208 58:31
1 How to Design Service Endings That Don't Stink / Joe Macleod / Ep. #207 1:02:30
플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.