Service Design 2012 Presentations podcast

Service Design 2012 Presentations

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Exile

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Episode 10: From Refugee to Radical 44:09

2 years 전44:09

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리스트

44:09

When a young Eva Kollisch arrives as a refugee in New York in 1940, she finds a community among socialists who share her values and idealism. She soon discovers ‘the cause’ isn’t as idyllic as it seems. Little does she know this is the beginning of a lifelong commitment to activism and her determination to create radical change in ways that include belonging, love and one's full self. In addition to Eva Kollisch’s memoirs Girl in Movement (2000) and The Ground Under My Feet (2014), LBI’s collections include an oral history interview with Eva conducted in 2014 and the papers of Eva’s mother, poet Margarete Kolllisch, which document Eva’s childhood experience on the Kindertransport. Learn more at www.lbi.org/kollisch . Exile is a production of the Leo Baeck Institute , New York | Berlin and Antica Productions . It’s narrated by Mandy Patinkin. Executive Producers include Katrina Onstad, Stuart Coxe, and Bernie Blum. Senior Producer is Debbie Pacheco. Associate Producers are Hailey Choi and Emily Morantz. Research and translation by Isabella Kempf. Sound design and audio mix by Philip Wilson, with help from Cameron McIver. Theme music by Oliver Wickham. Voice acting by Natalia Bushnik. Special thanks to the Kollisch family for the use of Eva’s two memoirs, “Girl in Movement” and “The Ground Under My Feet”, the Sophia Smith Collection at Smith College and their “Voices of Feminism Oral History Project”, and Soundtrack New York.…

Service Design 2012 Presentations

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Presentations from the Service Design 2012 conference, held in Melbourne, Australia, May 2012. Service Design 2012 was a single day, single track conference, all about designing services for people and organisations. It was held on May 4 2012, in Melbourne, Australia.

10 에피소드

#Tech #Service #Design #User #Experience #Conference #Tech News #UX Australia #Think

Service Design 2012 Presentations

updated 13년 전

시리즈 홈•Feed

10 에피소드

#Tech #Service #Design #User #Experience #Conference #Tech News #UX Australia #Think

모든 에피소드

Service Design 2012 Presentations

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Building a community of practice on service design (10-minute talk) 10:53

13 years 전10:53

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10:53

We have often turned to overseas case studies and examples, forgetting to learn from what we have here. The Service Design Network in Melbourne is collecting tangible demonstration of knowledge, expertise and experience from local experts and practitioners in Australia and NZ. Please share your knowledge with us so we can all understand the beautiful complexities that service design performs within!…

Service Design 2012 Presentations

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Harnessing the creativity of the uncreative! (10-minute talk) 13:16

13 years 전13:16

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13:16

I have always believed that we are born with nothing but creativity in our blood. It’s unfortunate that most humans have this pure gift squeezed out of them as they progress through the journey that is life. I’ve been exploring techniques to help even the most uncreative become creative.

Service Design 2012 Presentations

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Blended design teams: from clients and consultants to co-workers 40:34

13 years 전40:34

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40:34

Our presentation tells the story of a blended design team comprising a National Australia Bank (NAB) internal design team, product team, architects and more, working with an external consultancy, Deloitte; brought together to evaluate the customer experience of the new NAB retail stores.

Service Design 2012 Presentations

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Why I hire poets (10-minute talk) 18:35

13 years 전18:35

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18:35

My three Associates at Pure and Applied are each poets working now on Service Design and User Experience. Fiona Wright – poetry editor at Giramondo and on Heat magazine… And poet too. Miriam Chatt – installation artist and poet. Andy Quan – poet (and NGO policy wonk). Why do I hire poets?… Watch or listen…

Service Design 2012 Presentations

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Public sector design: Driving internal and external change one step at a time 52:42

13 years 전52:42

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52:42

In this presentation, Mel Edwards and Justin Barrie from DMA use examples of public sector service design to highlight how Service Designers are making a difference at the different levels and scales of complex organisational change processes - sometimes at a significant distance from what we’d normally consider a traditional service focus.…

Service Design 2012 Presentations

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Transcending transactional spaces: Incorporating memorable experiences into design 39:57

13 years 전39:57

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39:57

Consumers are people. People who are emotional. They seek experiences that leave them with pleasant memories. Services are exactly the kinds of human-centered activities in which design thinking can make a decisive difference. Memorable experiences are difficult to replicate by competitors and, when positive, are exceptional differentiators.Robbie Robertson, director of Australian experience design consultancy e2, will articulate how service organisations can use design thinking as a tool for imagining these experiences and giving them a desirable form.…

Service Design 2012 Presentations

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How to transform vision into value 49:05

13 years 전49:05

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49:05

This presentation shines the light on what's missing in turning A customer experience vision into tangible business value. How do you use all that is good and useful from typical customer experience approaches? How do you add commercial rigour and the hard core analytics in a way that one competency doesn’t dominate the other? What is the secret in bringing together the skills and perspectives that result in a great customer experience and an equally great commercial outcome?…

Service Design 2012 Presentations

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The value of consciously designed services 47:10

15 years 전47:10

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47:10

We can get caught up in researching, designing and launching services, and totally forget the impact the conscious design of services is having on real people. Let this cease!Using stories from Australia and around the world, this talk provides tangible examples of the impact service design is having on customers, staff and organisations in a range of different sectors.…

Service Design 2012 Presentations

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How to teach yourself service design: Three years of lessons learnt 40:59

15 years 전40:59

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40:59

In this presentation, Optimal Usability co-founder Trent Mankelow will share their experience learning what service design was and how it applied to what they did, via a three year learning journey. He’ll share lessons, mistakes and give you some ideas that you can try.

Service Design 2012 Presentations

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Communicating, prototyping and adopting ReachOut.com’s future service strategy 36:00

15 years 전36:00

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36:00

In this presentation we describe the activities and tools used to communicate, prototype and enable the adoption of the future service strategy for the Inspire Foundation’s flagship service, ReachOut.com.