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How Systems Can Improve Your Client Experience & Increase Retention
Manage episode 451635033 series 3618172
Jennifer Skinner에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jennifer Skinner 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Most of your revenue will not come from new clients, it’ll come from a small percentage of clients who decide to work with you over and over again.
Have you heard of the Pareto principle? Also known as the 80/20 rule, this magic ratio is actually your secret to customer retention. The Pareto principle is the idea that 80% of outcomes are based on 20% of causes. And while the 80/20 rule has many use cases in business, in episode 2 of our podcast, we’re going to be discussing how 80% of your revenue comes from 20% of your clients, along with the ways better systems mean you’re more likely to retain that crucial 20% of loyal customers.
Here’s what I discuss:
- Staying top of mind with your clients by creating follow-up systems
- Delivering consistent, high-quality experiences that give clients the familiarity they crave
- Using systems to get better client results
Links mentioned in this episode:
6 에피소드
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