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Winning Customers When Everyone Else Is Asleep At The Wheel
Manage episode 447797270 series 3601692
Scott Hartley에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Scott Hartley 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Vance Morris knows a thing or two about creating magical customer experiences. As a former Disney World Resort leader, he learned the secrets of delighting customers at the happiest place on Earth. Now, he's revealing how any business can adapt those strategies to crush the competition.
In this episode, Vance shares:
• Why answering your phone live is the easiest way to beat 83% of your competitors
• How to identify and eliminate the friction points driving customers away
• The power of "under-promise, over-deliver" in managing customer expectations
• Why raising prices can actually increase demand (if you do it right)
• A step-by-step case study of how one dentist doubled profits by becoming "The Pirate Dentist"
Whether you run a carpet cleaning company or a dental practice, Vance's actionable advice will help you create unforgettable experiences that keep customers coming back. Don't miss this masterclass in standing out from the crowd and commanding premium prices.
Request your free copy of Vance's book Systematic Magic here.
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