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The Importance of The Client Journey
Manage episode 446731931 series 3590047
Travis Maus에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Travis Maus 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Takeaways
- Be a part of the user journey.
- Differentiate your product or service by enhancing the experience.
- Creating advocacy referrals is crucial for business growth.
- Long-term relationships are more valuable than one-time transactions.
- Understand the emotional impact of your service on clients.
- Focus on the quality of interactions with clients.
- Treat clients as individuals, not numbers.
- Communicate in a way that clients can easily understand.
- Aim for a journey that fosters trust and curiosity.
- Create an environment where clients feel valued and special.
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Sponsors
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🎙️ One Big Thing Podcast - https://www.nqrmedia.com/one-big-thing
Chapter Markers:
00:00 - Introduction to User Experience in Business
02:45 - The Importance of Being Part of the User Journey
05:52 - Creating Advocacy Through Exceptional Experiences
09:03 - Long-Term Relationships vs. Transactional Interactions
310 에피소드
공유
