))
The Big Questions in Service Management – Part 1
Manage episode 475846568 series 3580663
Podcast Radio Productions에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Podcast Radio Productions 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Rethinking Service Management: From Operational Backbone to Strategic Enabler
In this episode of The Big Questions in Tech, Alex Hammond is joined by Airwalk Reply Senior Consultants Justin Allum and Oliver Hibbitt to explore how service management, is evolving into a strategic business driver. No longer just about incident management and SLAs, service management now plays a crucial role in shaping user experience, operational resilience, and business performance, particularly in regulated industries.
They discuss the importance of continuous improvement, the impact of technical debt, and the challenges posed by misalignment between IT and business goals. With the rise of AI automation and cloud computing, they delve into how these technologies are transforming service desk management into a proactive, product-led operating model, enhancing predictive analysis and customer satisfaction.
This episode offers insights into how IT leaders can achieve strategic alignment with business objectives, foster a cultural shift, and leverage service management to drive better business outcomes. If you are ready to move beyond traditional service management, tune in for valuable strategies on improving customer satisfaction, resilience, and the future of IT operations in an AI-driven world.
12 에피소드
공유
