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Episode 236. Dealing with Technical Support (Even If They’re Not Helpful)
Manage episode 438322652 series 3558134
Trevor Matthews에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Trevor Matthews 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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In this conversation, we’re talking about common challenges refrigeration technicians face when calling manufacturers for technical support. While most large manufacturers have top-notch tech support, there will be times when you feel like you’re not getting the answers you need in an emergency, which can be super frustrating. We’ll share practical advice on how to navigate uninformative or unresponsive support teams and where to find alternative solutions. We also dive into the key communication skills neeed to handle uncomfortable situations, ask better questions and improve on-site problem-solving.
In this conversation, we discuss:
-Common challenges with technical support
-Persistence in seeking help from manufacturers
-Dealing with technical support on the phone
-What to do if tech support isn’t helpful
-Alternative resources for troubleshooting
-Value of communication skills
-Asking the right questions (with examples)
Helpful Links & Resources:
Upcoming Servicing Compressors, Supermarket and CO2 Trainings: Learn More Here
Learn More About Refrigeration Mentor: https://refrigerationmentor.com/
Get your FREE Service & Compressor Troubleshooting Guide: Access Here
Refrigeration Mentor on Instagram
Refrigeration Mentor YouTube Channel
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