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Make Your Customers Love You – Denis Fourie’s Secret Sauce - Episode 115
Manage episode 446627239 series 3557658
Kathy Walterhouse에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Kathy Walterhouse 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
‘’Celebrate the win of every single task.’’
Denis Fourie’s back on The Professional Rule Breaker Show for a second round, and this one’s all about getting customers to love you and your brand. We dive into the real deal on why business doesn’t have to be hard if you focus on the right stuff—like building trust and making every customer experience unforgettable.
Denis breaks down how he launched and sold a successful e-commerce business in a year by delivering an insane customer experience, the importance of knowing your customer inside out, and why a simple message or personal touch can be a game-changer. Make sure to listen in—this is pure gold.
Timestamps:
- 00:30 Interview with Denis Fourie: Insights on Business Challenges
- 01:48 Breaking Down Goals and Celebrating Wins
- 02:39 The Power of Visual Task Management
- 04:07 Motivation and Entrepreneurial Mindset
- 05:51 Setting Up and Growing an E-commerce Business
- 17:08 Creating an Exceptional Customer Experience
- 17:58 Understanding Your Customer Avatar
- 22:10 Handling Customer Issues with Care
- 24:28 Building Long-Term Client Relationships
- 29:08 The Power of Referrals and Testimonials
Key Topics Discussed:
- Why goal-setting in business means breaking down big goals into achievable steps
- Using visual task tracking to celebrate small wins and keep motivated
- How Denis leverages personal connections to create powerful customer experiences
- The importance of knowing your customer’s journey from start to finish
- Why handwritten notes, personalized packaging, and thoughtful details can transform the customer experience
- Building a memorable brand by genuinely connecting with your clients and meeting their needs
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116 에피소드
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