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In conversation with Jo Causon, Chief Executive of the Institute of Customer Service
Manage episode 397665125 series 3551223
Corin Lynch에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Corin Lynch 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this podcast we are speaking to Jo Causon the Chief Executive of the Institute of Customer Service. Jo and Berwick Partners’ Principal consultant, Tom Ewen discuss how critical customer service is to the economy of the UK and in creating a conducive environment for a thriving business. The launch of this podcast coincides with the publications of The Institute’s flagship annual report the Customer Satisfaction Index.
Tom and Jo also discuss a new search which Berwick Partners is leading on behalf of the Institute of Customer Service. In this newly created Commercial Director role, Jo describes how critical this appointment is, as part of an organisational redesign and what success will look like for ICS, their members and for the successful applicant.
For more information on the appointment of the Commercial Director for the Institute of Customer Service, including access to the full job description, please visit: https://www.berwickpartners.co.uk/90778
To look at the Customer Satisfaction Index published by The Institute of 23rd January 2024, please visit: https://lp.instituteofcustomerservice.com/ukcsi-jan-24
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