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Livestream: Empowering CSRs with Technology - How Automation Brings You Closer to Customers
Manage episode 359282555 series 3462046
Esker America's에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Esker America's 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
When you’re a customer service manager (CSR), you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more — but not everyone makes it easy. With the help of an AI-driven order automation solution that captures, routes and archives orders as they arrive, CSRs can be freed up from error-prone data entry and time-intensive order retrieval tasks to do more of what they’re good at: serving your customers.
In episode of this livestream series, Esker Customer Advocate Becky Mender and Jeremy Dechaurs will explore how through order management automation, you can empower CSRs to:
1. Quickly retrieve any and all orders (even before processing)
2. Instantly view order images and run customizable reports on orders
3. Communicate with customers via an online chat tool for a more personalized experience
49 에피소드
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