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"Treating Clients Like Dinner Guests" with Robert Esposito Founder of US Relocators | 337
Manage episode 408906489 series 3458165
Chad Kaleky에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Chad Kaleky 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Company Stats:
- Founded: 2008
- Employees: 65+
- Annual Revenue: $7 million+
Episode Highlights:
- ✔️ Navigates through expansion challenges and strategically pivots towards commercial real estate in 2015, broadening business scope.
- ✔️ Scales from a moving service to owning five commercial buildings, offering a wide range of storage and rental solutions.
- ✔️ Emphasizes the importance of personalized customer service as a fundamental pillar for business success, inspired by early career mentorship experiences.
Episode Summary:
This episode delves into the entrepreneurial journey of Robert, who has successfully navigated his business through 16 years of operation, reaching approximately $7 million in annual revenue with a team of 60-70 employees. The narrative unfolds around pivotal moments, including a significant business pivot in 2015 towards commercial real estate, which involved acquiring buildings annually for storage and rental purposes. Robert's story is one of resilience, adaptation, and the importance of maintaining a personal touch in customer service, echoing the mentorship lessons he learned early in his career. His ventures now span full-service moving, estate cleanouts, online auctions, and specialized services for high-stress situations like out-of-state moving and restoration pack-outs after disasters, demonstrating a diversified business model built on the foundation of addressing customer stress and providing reliable solutions.
Chapters:
00:00 Intro
00:04 Company Stats
00:22 Overcoming Challenges
01:34 Commercial Real Estate Expansion
02:20 Expanding from Local to Nationwide
03:15 When to Pivot in Business
03:57 The Impact of Mentorship
05:01 Customer Service Philosophy
05:37 Redefining Success Through Different Life Stages
06:56 Diversifying Services and Managing Stress for Clients
08:28 How to Connect with U.S. Relocators
FAQs:
How did Robert's business evolve over 16 years?
- The business expanded from moving services to acquiring commercial real estate for storage and rental, diversifying into specialized services like estate cleanouts, online auctions, and restoration pack-outs.
What was a significant pivot in the business model?
- In 2015, a strategic pivot towards commercial real estate was made, focusing on acquiring buildings annually for various storage solutions, catering to a broader client base beyond moving services.
How does Robert view challenges in business?
- Robert views challenges as tests to overcome and preparation for further growth, highlighting the importance of adapting and pivoting when necessary.
What role has mentorship played in Robert's entrepreneurial journey?
- Mentorship has been crucial, providing guidance, insights, and support throughout his career, underscoring the value of learning from others' experiences.
What is the key to Robert's customer service approach?
- Treating every client like a guest, focusing on alleviating stress during high-tension situations like moving or dealing with property damage, thereby earning long-term loyalty and referrals.
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#EntrepreneurJourney #BusinessGrowth #CommercialRealEstate #CustomerService #StartupSuccess #MovingIndustry #BusinessPivot #MentorshipImpact #EntrepreneurialResilience #InnovativeSolutions
Entrepreneurship, Business Growth, Commercial Real Estate, Customer Service Excellence, Startup Success Stories, Moving and Storage Industry, Business Pivot Strategies, Mentorship in Business, Overcoming Business Challenges, Diversification in Services, Moving Company Success, Real Estate Investments, Stress Management Services, Building a Business, Networking for Growth, Personal Development in Business, Industry Adaptation, Market Expansion, Service Quality, Long-term Business Vision
300 에피소드
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