This episode is brought to you by Landrum Talent Solutions, a national recruiting firm specializing in marketing and HR positions. Our guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, which has taken us on quite a roller coaster ride. Today we’re going to look at how marketing and communication execs are responding to the latest developments in the world while still needing to get their work done. To take a look at the latest here, I’d like to welcome back to the show Sue Keith, Corporate Vice President at Landrum Talent Solutions. About Sue Keith Sue Keith is Corporate Vice President at Landrum Talent Solutions. With deep expertise in navigating complex labor markets, Sue has a front-row seat to the evolving dynamics of marketing roles, hiring trends, and the broader implications of AI and economic uncertainty. RESOURCES Landrum Talent Solutions: https://www.landrumtalentsolutions.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Online Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrand Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com…
Interviews with successful loan originators, team members, branch managers and others with great ideas THAT WORK to share to help us all nurture and develop a success mindset. This is a show for Mortgage Industry pros looking to build a successful team. Irene brings almost 3 decades of experience in the industry to you and your team through this weekly podcast. Subscribe today and share with colleagues who would find value!
Interviews with successful loan originators, team members, branch managers and others with great ideas THAT WORK to share to help us all nurture and develop a success mindset. This is a show for Mortgage Industry pros looking to build a successful team. Irene brings almost 3 decades of experience in the industry to you and your team through this weekly podcast. Subscribe today and share with colleagues who would find value!
This episode hit different. I sat down with Chris Medellin, and what started as a conversation about branding and business quickly turned into something much deeper. We talked about what it really takes to break through in your life… not just in your career, but in the way you think, move, and show up every day. Chris opened up about the habits that used to hold him back, and the moment he decided to make a real change, from hitting rock bottom to building a brand that’s now leading in the mortgage space. We got into everything from fitness and mindset to sobriety and purpose. This isn’t just about being more productive. It’s about building a life you’re actually proud of. If you’ve ever felt like you were meant for more, or you're in a season where you know something needs to shift, this conversation is for you. Some things we unpack in this episode: The power of routine and physical discipline Why timing your creativity actually matters The real reason Chris gave up alcohol, and what changed after How to build a personal brand that reflects who you really are What most people get wrong when chasing success. ------------------------------------------------------------------------------------- Follow Chris Medellin: Instagram: @thechrismedellin Website: chrismedellinofficial.com Connect with me: Listen to this Episode: https://loan-officer-team-train.captivate.fm/listen My Instagram: @itsireneduford My LinkedIn: Irene Duford My Email: ireneandkevin@loanteamtraining.com — CHAPTERS 00:00 - Intro 00:30 - Why This Conversation Matters 06:37 - Chris’s Story: From Struggles to Leadership 14:36 - Routines That Built Momentum 17:25 - Discipline Through Fitness 20:25 - When Creativity Peaks 23:35 - Branding That Feels Real 31:30 - Chris’s Sobriety Journey 32:35 - The Influence of Family 35:24 - Choosing to Get Sober 42:50 - What Happens After You Quit 44:27 - The Real Life Transformation 45:48 - Final Thoughts…
In this episode, I had the pleasure of talking with Garrett Gunderson, and what a fun and eye-opening conversation it was! Garrett shares his journey from cleaning cars as a young entrepreneur to becoming a well-known financial educator and author. We dive into how our mindset around money can really shape our lives—and how shifting that mindset can lead to more freedom and peace. Garrett also shares some practical steps for managing finances, why it’s so important to teach kids about money early on, and how he uses humor to make financial education more approachable. We talk about the fear and scarcity mindset so many of us deal with, and how having the right support and community can help you break through it. Garrett’s all about helping people heal their relationship with money, and I think you’ll take away some powerful insights from this one! Episode Resources: Garrett's questions to ask yourself: What am I trying to protect, defend, or control? What's the emotions I feel behind this? Do I need to accept or what do I need to forgive? What can I love about this? What can I learn from this? Connect with Garrett: https://garrettgunderson.com/ Get Loan Team Training for YOUR Team: loanteamtraining.com Watch my podcast on YouTube: https://youtu.be/NThE1s1GFWM Follow me on Instagram ( https://www.instagram.com/itsireneduford/) Follow me on LinkedIn ( https://www.linkedin.com/in/ireneduford/) Follow us on Facebook: ( https://www.facebook.com/LoanTeamTraining) Email: ireneandkevin@loanteamtraining.com Episode Highlights: 00:00 Introduction to Garrett Gunderson 03:18 Garrett's Journey with Money 08:32 Transforming Mindsets Around Money 12:36 Practical Money Management Strategies 17:39 Healing Money Stories and Legacy Conversations 19:17 Embracing Mistakes as Lessons 20:33 Mindset and Self-Talk Strategies 24:55 Valuing Relationships and Setting Boundaries 27:56 Teaching Financial Literacy to Children 30:43 The Intersection of Comedy and Financial Education 32:12 Navigating Fear and Seeking Support 34:16 Finding Motivation in Tough Times 37:02 Identifying Personal Superpowers 38:25 Coaching and Financial Empowerment…
In this episode, I had a great conversation with Sam May, a seasoned Loan Officer from All Western Mortgage. Sam and I talk about something that doesn’t always get enough attention in our industry—vulnerability—and how being real and open can actually strengthen business relationships and team culture. He shares his journey through the ups and downs of the mortgage world and the lessons he’s learned along the way, especially when it comes to hiring the right people and creating a strong, supportive team. We also dive into how important it is to truly understand your clients and create an experience that makes them feel seen and supported. Sam talks about the software he developed, called HOMPWR , and how it’s helping to improve the mortgage process in a really smart and innovative way. We touch on the role AI could play in the future of the industry, the struggle so many of us face with perfectionism, and why community and collaboration matter more than ever. It’s a conversation full of insight and heart—I think you’re really going to enjoy it! Episode Resources: Connect with Sam: https://www.instagram.com/loanguysd/ Learn More about HOMPWR: https://www.hompwr.com Get Loan Team Training for YOUR Team: loanteamtraining.com Watch my podcast on YouTube: https://youtu.be/Ha94ZZq-Sp0 Follow me on Instagram ( https://www.instagram.com/itsireneduford/) Follow me on LinkedIn ( https://www.linkedin.com/in/ireneduford/) Follow us on Facebook: ( https://www.facebook.com/LoanTeamTraining) Email: ireneandkevin@loanteamtraining.com Episode Highlights: 00:00 Introduction and Connection 02:16 Journey into the Mortgage Business 03:40 Building a Strong Team Culture 06:43 Hiring for Success 10:25 The Importance of Tough Conversations 11:48 Setting Expectations with Clients 14:14 The Role of Video in Client Engagement 20:07 Creating a Better Client Experience 21:54 Innovating with Technology in Mortgages 31:52 Embracing Video Communication 34:08 The Evolution of HOMPWR 36:02 AI's Role in the Mortgage Industry 37:59 The Journey of Building a Course 39:50 Overcoming Perfectionism 42:45 The Fear of Releasing Work 45:19 The Importance of Team Dynamics 48:19 Relationship vs. Transactional Business 51:19 The Power of Community and Collaboration 54:24 Work Ethic and Helping Others…
In this episode of Loan Officer Team Training, I’m joined by the amazing Jessica Van Nuland to talk all about using Instagram as a powerful marketing tool—especially for loan officers. Jessica shares her story of how she got into Instagram coaching and gives some really helpful tips on how to use storytelling, authentic engagement, and creativity to connect with your audience in a way that feels natural and not salesy. We also dive into how to create content that really speaks to people, the importance of verification on social platforms, and how to get past that perfectionism that can hold us back from posting in the first place. If you’ve ever felt unsure about showing up on Instagram, this episode is full of encouragement and practical advice to help you get started and stay consistent! Episode Resources: Connect with Jessica: https://www.instagram.com/jessvannuland/ Join Forward Academy: https://www.forwardacademy.com Get Loan Team Training for YOUR Team: loanteamtraining.com Watch my podcast on YouTube: https://youtu.be/G0F85Gef-8M Follow me on Instagram ( https://www.instagram.com/itsireneduford/) Follow me on LinkedIn ( https://www.linkedin.com/in/ireneduford/) Follow us on Facebook: ( https://www.facebook.com/LoanTeamTraining) Email: ireneandkevin@loanteamtraining.com Episode Highlights: 00:00 Introduction to Jess Van Nuland 01:32 Journey to Becoming an Instagram Coach 02:58 Simplifying Instagram for Beginners 05:40 The Importance of Authenticity on Social Media 08:07 Transitioning from Old to New Video Strategies 11:19 The Power of Success Stories 12:18 Engagement Strategies on Instagram 17:02 Building Real Connections through DMs 23:19 Different Types of Instagram Posts 24:23 Leveraging the Algorithm for Growth 26:16 Rediscovering Creativity through Instagram 29:18 Mental Health and Personal Growth 30:14 The Power of Community and Gratitude 31:04 Overcoming Fear and Building Resilience 33:16 Legacy and Living Without Regrets 35:24 Authenticity in Social Media 37:33 Engagement Strategies for Social Media 39:27 Understanding Instagram Features and Strategies 43:07 The Impact of Instagram Live 46:12 Creating Meaningful Connections Through Content…
In this episode, I sit down with Trevor York—Loan Officer and founder of Lynkspot—for a truly inspiring conversation. Trevor shares his journey through the mortgage industry and talks about how focusing on the customer experience, dialing in your messaging, and using social media effectively can make a huge difference in your business. He walks me through what Lynkspot is all about and how it’s helping loan officers simplify their marketing in one easy-to-use platform. We also chat about mindset, the ups and downs of growing through adversity, and how personal growth plays a big role in professional success. Trevor opens up about how his family has shaped his perspective, and I just love his genuine passion for helping others in the industry. He reminds us to celebrate the wins—big or small—and to keep lifting each other up. You’re going to walk away from this one feeling encouraged and ready to take action! Episode Resources: Learn more about Lynkspot: https://lynkspot.com Connect with Trevor: https://www.instagram.com/trevyork/ Get Loan Team Training for YOUR Team: loanteamtraining.com Watch my podcast on YouTube: https://youtu.be/1kEint2d218 Follow me on Instagram: https://www.instagram.com/itsireneduford/ Follow me on LinkedIn https://www.linkedin.com/in/ireneduford/ Follow us on Facebook: https://www.facebook.com/LoanTeamTraining Email: ireneandkevin@loanteamtraining.com Episode Highlights: 00:00 Introduction to Trevor York and Lynkspot 02:22 Trevor's Journey as a Loan Officer 04:19 The Birth of Lynkspot 05:15 The Importance of Customer Experience 09:16 The Role of Messaging and Packaging 11:19 Extracting Authenticity in Communication 17:08 Overcoming Challenges in Video Communication 23:16 Understanding Lynkspot's Features and Benefits 30:07 Mindset Matters: Cultivating Positivity 37:27 The Power of Gratitude and Faith 44:24 Strengths and Weaknesses: A Dual Perspective 45:31 Empowering Others: The Ripple Effect of Support 50:12 Learning from Family: The Cycle of Growth 53:06 Closing Thoughts: The Value of Connection and Learning…
In this episode, I had the absolute pleasure of talking with Dr. Shad Helmstetter about the powerful role self-talk plays in both personal development and parenting. We explored how the words we say to ourselves, and to our children, can shape confidence, self-esteem, and overall well-being. Dr. Helmstetter shares some fascinating insights into the neuroscience behind self-talk and how it literally programs the brain, for better or worse. Whether you’re a parent or not, this will really hit home. We also talked about how we, as parents and educators, have a responsibility to help kids develop positive inner dialogue from a young age. Dr. Helmstetter offered practical ways to shift negative thought patterns and even walked through how to teach self-talk to children in everyday life. The ripple effect of these conversations can be life-changing—not just for our kids, but for future generations. This episode will speak to you as a parent, leader, or anyone who wants to create lasting impact—starting with the words we use. It was such a meaningful discussion, and I can’t wait for you to hear it. Where to get self talk: https://selftalkplus.com https://shadhelmstetter.com Books by Dr. Shad Helmstetter What To Say When You Talk to Yourself - https://a.co/d/194hJmd Predictive Parenting-What To Say When You Talk to Your Kids - https://a.co/d/6IOXgmq Who Are You Really and What Do You Want? - https://a.co/d/9wUQuMn The Power of Neuroplasticity - https://a.co/d/j9c1qK5 Negative Self Talk and How to Change it - https://a.co/d/ffLdSZY The Self Talk Solution - https://a.co/d/cNWqxsx Watch this podcast on YouTube: https://youtu.be/AEgkGMCGaiI Get Loan Team Training for YOUR Team : https://loanteamtraining.com Let’s Connect: Instagram – @itsireneduford LinkedIn – Irene Duford Facebook – Loan Team Training Email – ireneandkevin@loanteamtraining.com Episode Highlights 00:00 The Power of Self-Talk in Parenting 07:00 Neuroscience of Self-Talk and Its Impact 14:54 Practical Applications of Self-Talk 22:03 Teaching Self-Talk to Children 30:06 The Ripple Effect of Positive Self-Talk…
Join me as I have a great conversation with Neel Dhingra, a prominent digital creator, entrepreneur, and mortgage industry leader, the founder and CEO of Forward Academy. He has significantly impacted the real estate and mortgage industries by leveraging content marketing and personal branding to grow his business exponentially. He lives what he teaches. We talk about the power of personal branding and content marketing, how passion can drive your business forward, and what it really takes to create content that connects. Neel shares his journey of working in the mortgage business to becoming a leader in personal branding and marketing through content creation, and he really emphasizes the importance of helping others and building a strong, supportive community along the way. We also get into some of the real challenges that come with shifting market conditions, the mindset needed to push through, and why staying focused on growth is so important. Plus, Neel gives us a preview of the upcoming Forward Event- a high-energy, in-person conference designed for mortgage and real estate professionals aiming to elevate their personal brands. The upcoming event is scheduled for July 11–12, 2025, in Las Vegas, featuring marketing experts from outside the industry who inject fresh perspectives that work. Neel brings world-class speakers like Chris Do, Dan Martell, Shade Zahrai, Johnny Cupcakes and so many more. This is an inspiring conversation with so many gold nuggets from Neel you won’t want to miss! Connect with Neel: Neel Instagram The Neel Home Podcast https://neelhome.com https://www.youtube.com/c/NeelDhingra https://www.linkedin.com/in/neelhome https://www.forwardacademy.com Get Loan Team Training for YOUR Team: loanteamtraining.com Watch my podcast on YouTube: https://youtu.be/3DGxFZRqXFA Follow me on Instagram https://www.instagram.com/itsireneduford/ Follow me on LinkedIn https://www.linkedin.com/in/ireneduford/ Follow us on Facebook: https://www.facebook.com/LoanTeamTraining Email: ireneandkevin@loanteamtraining.com Episode Highlights: 00:00 Introduction to Neil Dhingra and Forward Academy 04:38 The Journey of Building a Personal Brand 10:59 Refocusing on Passion and Enthusiasm 14:45 Creative Marketing Strategies in Direct Mail and Social Media 16:37 The Importance of Packaging Your Message 17:43 Implementing Strategies for Success 19:32 Identifying Your Target Audience 22:55 Narrowing Your Focus for Greater Impact 25:08 Engaging with Your Audience on Social Media 30:37 The Fulfillment of Helping Others 33:24 The Impact of Business Success on Personal Lives 34:36 Gaining Freedom Through Teamwork 37:36 Understanding Customer Pain Points 40:36 Flipping Adversity into Advantage 41:43 The Power of Daily Creation 45:00 Building a Strong Team 47:21 Going the Extra Mile for Success 49:34 The Importance of Personal Branding 52:30 Creating a Supportive Community 55:32 Long-Term Strategies for Business Growth…
In this episode, I sit down with Roberto Monaco for a fun and insightful conversation all about the art of effective communication. We dive into why it’s so important to really understand your audience, how storytelling can create deeper connections, and how love and intentionality can completely transform the way we communicate. Roberto and I also talk about the evolution of video marketing, the value of personal growth, and how self-talk plays a big role in overcoming fear. He shares his journey in building Influencology and what makes his Influence from the Front class so powerful—including the idea of collecting and using your own life stories to connect with others. We both encourage you to embrace your experiences and let your story be heard. Episode Resources: https://influencingfromthefront.com/ https://www.instagram.com/therobertomonaco/?hl=en https://influenceology.com/ https://www.youtube.com/@InfluenceOlogy Get Loan Team Training for YOUR Team: loanteamtraining.com Watch my podcast on YouTube: https://youtu.be/sn7qtGFx9NA Follow me on Instagram ( https://www.instagram.com/itsireneduford/) Follow me on LinkedIn ( https://www.linkedin.com/in/ireneduford/) Follow us on Facebook: ( https://www.facebook.com/LoanTeamTraining) Email: ireneandkevin@loanteamtraining.com Episode Highlights: 00:00 The Art of Communication 03:13 Understanding Your Audience 05:54 One-to-One vs One-to-Many Presentations 09:12 The Evolution of Video Marketing 12:05 Influencology: A Journey of Passion 15:10 Influence from the Front: A Unique Experience 18:08 Intentional Parenting and Storytelling 20:59 The Importance of Continuous Learning 23:55 The Psychology of Communication 26:50 The Impact of Social Media on Communication 29:53 Training for Success 36:13 The Power of Communication Skills 39:34 Transforming Content into Experiences 42:55 The Heart of Communication 46:37 Collecting Life Stories 51:22 Embracing Your Unique Voice 55:54 Overcoming Fear in Public Speaking 01:01:42 Shifting Mindsets for Effective Communication…
In this episode of Loan Officer Team Training , I have a special guest — my son, Kenny Duford! Kenny’s a loan partner, and we dive into the ins and outs of loan consultations and why having a dedicated loan partner can make all the difference for loan officers. We chat about his transition from banking to brokering, the importance of clear job descriptions, and how our WOW training program helps loan partners sharpen their skills. Kenny also shares his thoughts on creating a strong team culture, tackling call reluctance, and using checklists to keep the loan process running smoothly. Plus, we cover the power of building genuine client relationships and confidently asking for referrals. It’s a great conversation filled with practical tips to help your loan team thrive! If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Highlights: 00:00 Introduction to Loan Consultation Dynamics 03:19 The Role of a Loan Partner 06:08 Transitioning from Banking to Brokerage 08:58 Defining Roles and Responsibilities 14:10 The WOW Training Overview 17:13 Building Team Culture and Communication 20:16 Overcoming Call Reluctance 22:53 Implementing Checklists for Success 26:04 Enhancing Client Relationships 28:57 Conclusion and Call to Action…
In this episode of Loan Officer Team Training, I chat with Sophie Lapointe , mortgage broker and owner of Urban Pointe Lending. Sophie shares her inspiring journey in the mortgage industry and how she’s built a strong, successful team. We talk about the importance of systems and automation, and how she’s able to step away for personal vacations while her business runs smoothly. Sophie also opens up about her approach to social media marketing, maintaining a growth mindset, and the daily routines that keep her on track. Plus, we dive into the value of training and supporting your team, and why providing exceptional service to clients is always a top priority. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Sophie on Instagram: https://www.instagram.com/sophie.loans/ Episode Highlights: 00:00 Introduction to Urban Pointe Lending 02:59 Team Dynamics and Structure 07:29 Vacation Planning and Team Management 09:27 The Importance of Systems and Automation 11:35 Leveraging Social Media for Business Growth 15:06 Adapting to New Marketing Strategies 18:17 Navigating the Changing Real Estate Landscape 23:17 The Power of Content Creation 25:21 Building Connections and Collaboration 29:07 Embracing Change and Growth 33:40 Mindset and Daily Routines 38:33 Learning and Development in Business…
In this episode of the Loan Officer Team Training Podcast, I sit down with Kei Kullberg, a seasoned mortgage professional, to talk about his journey in the industry. We dive into the power of having solid systems and processes, how technology can boost efficiency, and why hiring the right people is key to building a strong team. Kei shares his thoughts on the value of a loan partner, effective marketing strategies (including video content), and the mindset shifts that help overcome fear and self-doubt. He also highlights the importance of self-awareness and delegation in achieving long-term success in the mortgage business. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Resources: Mel Robbins - The Let Them Theory - https://a.co/d/fdBQypU Kei Kullberg on Instagram - https://www.instagram.com/kei_themortgageguy Episode Highlights: 00:00 Introduction to Kei Kullberg 02:55 Kai's Journey in the Mortgage Business 05:25 The Importance of Systems and Processes 07:59 Tech Stack for Efficiency 10:28 Building a Successful Team 12:45 The Role of a Loan Partner 17:43 Marketing Strategies and Video Content 20:45 Mindset and Overcoming Fear 23:06 Personal Growth and Health 26:06 Final Thoughts and Resources…
In this episode , I interview Spencer Stott, a seasoned Broker/Owner from Utah about the evolution of his team structure and the importance of having a fantastic reliable team in the mortgage business. Spencer shares his journey from working solo to building a successful team that allows him to enjoy more freedom and focus on relationship building. He discusses the roles within his team, the significance of training, and the mindset required for success. Our conversation emphasizes the value of investing in a team and the impact of accountability and a daily success plan to achieve business goals while having freedom to bring in more loans. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Highlights: 00:00 Introduction to Team Dynamics in Mortgage Business 02:37 Evolution of Spencer's Team Structure 04:50 The Importance of Team Roles 07:23 Transitioning Team Members for Growth 09:52 Building Relationships Through Education 12:28 Champion Mindset and Daily Routines 21:03 The Power of Handwritten Notes 21:43 Daily Success Plan: Building Relationships 22:48 The Shift to Virtual Meetings 23:14 Accountability Through Virtual Assistance 26:12 Investing in Team and Growth 27:25 The Importance of Teamwork 29:59 Overcoming Financial Fears in Hiring 32:29 Transforming Costs into Investments 34:11 Finding Freedom Through Team Support 36:14 Navigating Market Challenges 38:00 Encouragement for Loan Officers…
In this episode, I sit down with Tammy Saul to explore the mindset of success and the power of believing in yourself. Tammy shares her journey in the mortgage industry, overcoming cancer and how adopting the mantra, If somebody is doing it, why not me? , has fueled her growth and achievements. We’ll discuss overcoming self-doubt, setting big goals, and taking the necessary steps to reach them. If you’ve ever wondered what it takes to break through barriers and achieve more, this conversation will inspire you to step up and go after what you want with confidence. Episode Resources: https://federalhillmortgage.com/tammy-saul/ The Compound Effect by Darren Hardy - https://store.darrenhardy.com/collections/frontpage/products/the-compound-effect Episode Highlights: 00:00 Introduction to Tammy Saul's Journey 01:25 Overcoming Challenges: A Cancer Diagnosis 03:40 The Power of Commitment and Mindset 11:18 Daily Operations: Delegation and Team Dynamics 18:34 Referrals vs. Leads: A Strategic Approach 25:15 Finding Your Comfort Zone in Business 27:10 The Importance of Organization and Process 29:47 Navigating Hiring Challenges 31:21 Finding the Right Fit: Team Dynamics 33:13 Building a Strong Team Structure 35:23 Trusting Your Instincts in Hiring 37:00 Understanding Your Hiring Style 38:10 The Importance of Role Clarity 39:35 Mindset Matters: The Power of Self-Talk 40:05 The Law of Attraction in Business 43:13 Resilience in the Face of Rejection 46:52 Efficiency in Client Interactions 49:41 Teaching Values to the Next Generation…
In this episode of Loan Officer Team Training, I talk with Richard Smith, owner & CEO of Remote Assistant Scout, about the importance of strong leadership in remote work environments, especially when it comes to hiring and managing virtual assistants. Richard and I dive into key topics like effective communication, building trust, creating a positive culture, and the step-by-step process of bringing virtual assistants onto your team. He also shares insights from his chapter in the book we co-authored- Leadership Matters , highlighting how great leadership can boost productivity and strengthen team dynamics. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Resources: https://remote-assistant-scout-1.phonesites.com https://www.linkedin.com/in/rsmithcrown Leadership Matters book : https://a.co/d/09PZVj7 https://leadershipmatters.us https://aneedwefeed.org Show Highlights: 00:00 - Leadership Matters 01:45 - Leading Remotely 02:55 - Work Less, Grow More 05:05 - Clarity and Consistency in Communication 08:05 - Fostering Trust Virtually 16:15 - Building Culture with a Remote Team 18:35 - Managing Time Zone Differences 21:20 - Remote Assistance Scout 23:40 - Managing Without Micromanaging…
In this solo episode of Loan Officer Team Training, I break down what truly separates a good Loan Officer Team from a GREAT one. We’ll explore the key habits, that elevate top performers in the industry. Today, I share actionable tips to help you take your career to the next level. Whether you’re just starting out or striving to improve, this episode will provide valuable insights to help you stand out as a great loan officer who consistently delivers exceptional results. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Watch my Podcast on YouTube Follow me on Instagram Follow me on LinkedIn Follow me on Facebook Email: ireneandkevin@loanteamtraining.com Show Highlights: 00:00 - What TRULY Sets Us Apart 00:40 - Same Way Every Time 01:23 - The Power of Checklists 02:10 - Follow Up 02:55 - Use the Phone 03:55 - Learning to Listen 07:35 - The Words We Use Matter 09:10 - The Value of Handwritten Notes 10:25 - Say Thank You to Your Clients & Partners…
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