You’re busy—but are you actually growing? In this episode, Nata Salvatori exposes a trap that’s costing service providers time, money, and sanity: chasing busywork that feels productive but doesn’t move the needle. She walks through a clear, five-step growth path—from clarifying your offer, validating through real sales, delivering sustainably, building repeatable systems, to scaling confidently. You’ll learn: How to spot and ditch “fake work” Why clarity beats complexity every time How to use real feedback to validate your offers Delivery tips that prevent burnout System creation that enables scaling How to honor your current phase of growth 📌 Ready to stop spinning your wheels and make real moves? Map your phase, pick your next action, and don’t be afraid to ask for help: 👉 accidentalceo.co/coaching Support the show…
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with Stephen McDaniel, CEO of F&I Sentinel, about a critical question: why do so many F&I product refund solutions fail? Stephen and Dan explore the complexities of the refund process and the real-world consequences for lenders who don't get it right. They also break down some of the most common mistakes lenders make along the way. Stephen also looks into his crystal ball to discuss the future of refunds and what to look for when choosing a solution for your organization. Speakers: Stephen McDaniel, CEO, F&I Sentinel Dan Bucherer, Host, AFSA Reminder: Registration is now open for AFSA's Annual Meeting in Washington, D.C., from October 26-29. Visit annual.afsaonline.org to learn more. Follow AFSA for the latest updates: Twitter: @AFSA_DC & @AFSA_SGA LinkedIn: American Financial Services Association Blog: afsaonline.org Have a question or want to suggest a guest? Reach out to us at membership@afsamail.org . Listen now or find the AFSA Extra Credit Podcast on your favorite podcast platform.…
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with the Presidents of the AFSA Education Foundation EDGE and Leadership Development programs. Sandena Peterson, Chris Reyes and Alan Noel share their perspectives on the importance of both THE EDGE and Leadership Development Program as well as some of the things they’ve learned. They also share some of the highlights of being elected President by their peers. The 2025 EDGE program will be held at Mercer University in Atlanta, June 22-27. The 2025 Leadership Development Program will be held from August 9-16 at the Rizzo Conference Center near UNC in Chapel Hill, North Carolina. Registration for both programs is open now. To register and learn more, visit afsaef.org/ leadership. Speakers Sandena Peterson , Security Finance, THE EDGE (Education, Development, Growth, and Enrichment) Year 1 President. Chris Reyes , Brundage Management/Sun Loan THE EDGE Year 2 President. Alan Noel, Mariner Finance, UNC Leadership Development Program President. Host Dan Bucherer , Sr. Dr. Member Services & Engagement, AFSA ------------------------------ Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on LinkedIn. The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you get your podcasts.…
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with Brian Koprowski, CEO of DataScan, which works with finance companies on wholesale financing and inventory risk management across the entire loan lifecycle. See that title? Kind of right in the wheelhouse. Brian and Dan touch on how the commercial lending landscape has evolved, some of the challenges associated traditional lending models and the value that integrated systems can provide. They also talk briefly about the role of AI, proactive risk management with predictive analytics and how to strengthen dealer relationships alongside those of the consumer. Speaker Brian Koprowski, CEO, DataScan Host Dan Bucherer, Sr. Dr. Member Services & Engagement, AFSA ------------------------------ Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you get your podcasts.…
It's been a minute, but the AFSA Extra Credit Podcast is back for 2025 with fresh takes, knowledgeable experts and crucial conversations on the consumer credit industry. In our first conversation of the year, Dan Bucherer chats with Bryan Chance and Katie Johar of Ernst & Young (EY) and Eva Kellershof of NETSOL on the evolving vehicle purchasing landscape and the direct-to-consumer (DTC) model. Brian and Katie take a deep dive into the impacts of the DTC model, what it could mean for business, the importance of a seamless customer journey and how the model can (and crucially, might not) deliver. Eva talks about the crucial role that dealerships play in the vehicle purchase process and shares some cautionary observations and lessons learned from the European perspective. And, because it seems like they're involved with everything, our panel touches on AI and EVs. Special thanks to NETSOL for sponsoring this conversation. Learn more at https://netsoltech.com . Guests Bryan Chance , Global Client Service Partner, Global Connected Tech & Urban Mobility Leader, EY Katie Johar, Americas Automotive, Captive, and Equipment Finance Leader, EY Eva Kellershof, VP Sales North America and Europe, NETSOL Host Dan Bucherer , Senior Director, Member Services & Engagement, AFSA ------------------------------ Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you get your podcasts.…
In this episode of the AFSA Extra Credit Podcast, we’re chatting with Steve Murphy, Director of Marketing with PayNearMe, who you may know as the sponsor of the puppies at AFSA conferences. Did you also know they do payments? Technology and the payments industry is moving so quickly that it’s important to sit down and take an overview of the state of play every now and again. Steve and I talk about how customers are using payments technology, what their expectations are and how regulatory considerations are making things more complicated. We also take a bit of a detour to chat about AI and cover some of the things that lenders need to consider when they’re shopping around for payment platforms in 2024. PayNearMe Buyer's Guide: Choosing Your Next Payments Provider ---------- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you listen.…
In this episode of the AFSA Extra Credit Podcast, we’re joined by Dustin Wesner, Vice President of Product Management with Odessa. With more than 25 years of auto experience, Dustin knows a thing or two about contracting and works closely with Odessa clients to joins us to share his best practices for contracting in 2024 and how lenders can alleviate bottlenecks and level up the customer purchase journey. Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you listen.…
In this episode of the AFSA Extra Credit Podcast, we’re joined by David Ralstin, Vice President, Chief Information Security Officer for Allied Solutions. His role provides governance, accountability, and trusted advisory services for technology risk management and information security controls at Allied. Artificial intelligence has been around as a technology since the 1950's, and its most recent development with generative AI (GenAI) tools like ChatGPT, Gemini, and Copilot have thrust decades of research into the spotlight. Just like any tool, attackers can and have been using GenAI tools to enhance their operations to great effect. But security professionals can also leverage GenAI for their own benefit. The cat and mouse game continues with a new tool. Who will win? Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Suzi Straffon , Director, Finance Company Markets with Allied Solutions Suzi has had a successful career because of her tenacity and importance she places on learning, particularly from her mentors. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and touches on the importance of having a mentor. ------- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Rochelle McClanahan , Chief Financial Officer/Compliance Officer with Brundage Management/Sun Loan. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and touches on the importance of having a mentor.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Lisa Verdun , Senior Fraud Consultant with Point Predictive. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Ginger Herring, President & CEO of 1st Franklin Financial. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Darcy Locke , Vice President, Head of Consumer Finance Sales with ACI Worldwide. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Mara McNeill, President & CEO of Toyota Financial Savings Bank. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and about her three careers - military, legal and then financial services - have shaped her views. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Marguerite Watanabe, President, Connections Insights. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and the importance of knowing your value. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Kristin Miller , SVP, General Counsel & Compliance Officer with Global Lending Services. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who are influences are, and the responsibility she feels she has to help the next generation of female leaders. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
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