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Bonus Episode: The Importance of a Timeline for Customer Experience - Leah Daniels
Manage episode 354262778 series 3031841
Nathan Holritz에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Nathan Holritz 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
So much of creating a great customer experience is about managing expectations, and when it comes to wedding photography, what better way to do this than with a great timeline? Listen in to this conversation with photographer Leah Daniels to learn how to create a powerful timeline for an amazing customer experience!
The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer. You can subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.
Show Notes:
Leah's Introduction (2:13)
What was the big idea or principle that Leah wishes she'd known she started her photography business? (4:42)
When did Leah implement timelines into her wedding day shoots? (8:10)
When does Leah work with her clients to create the shot list needed for the timeline? (9:20)
What are the big principles photographers need to implement in order to use timelines successfully? (12:30)
1. Create awareness with the couple about the use of a timeline
2. Check in with couples regularly for any updates
3. Establish the first-look protocol
4. Get family details/needs for family portraits
What does Leah use for her timeline - paper or electronic? (27:30)
Links:
https://leahdanielsphotograph.com
https://instagram.com/leahdanielsphotography
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