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Episode 246: Onboarding and Maintaining a Proper Team with Katie Santos of Fitness HR
Manage episode 419761139 series 2991340
Nick Dennis에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Nick Dennis 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
What We Cover In This Episode:
What leadership quality Katie says is the single most crucial one for running a fitness studio [4:08]
One of the biggest HR pitfalls that she has seen running a fitness studio with a W2 workforce [5:36]
A trend that is brewing in the fitness industry to be aware of as a studio owner [9:09]
Katie’s insights for beginning the hiring process with a curated email campaign [12:32]
Why role clarity is absolutely crucial for all positions in the studio, those currently filled and unfilled [16:38]
Effective techniques for maintaining engagement with your team [20:27]
How to tell if new hires are integrating smoothly into the fitness studio culture you have created [23:30]
Some frequent mistakes that studio owners are making during the onboarding process [26:44]
A reminder that your staff should be treated as a revenue-generating person in your business [29:57]
Quotes:
“We don’t think of our staff as revenue-generating resources, and most of them are. Even your front desk [staff], they are making calls and booking in, so they are generating revenue for you. They deserve to be managed and cared for like they are revenue-generating just like our clients are.” [Katie, 4:18]
“When you start to see a staff member going left when you want them to go right, it’s time to be inquisitive about it.” [Kate, 6:23]
“Culture is there, whether you purposely developed or articulated it or not, and it can change over time.” [Katie, 24:21]
LINKS:
Episode 244: The Downsides of Not Having Employees with Katie Santos of Fitness HR
Capitol Hill Gets Fit as Myzone Congressional Activity Challenge Returns
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