))
Episode 206: The Power of the Front Desk Employee
Manage episode 382474404 series 2991340
Nick Dennis에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Nick Dennis 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
What We Cover In This Episode:
News with Nick and a look at “rucking” [0:43]
Why front desk staff is such a vital piece for your business to thrive [5:09]
What type of employee you should be looking for when hiring front desk staff [6:13]
The gamble you’re taking by not having a front desk staff member [10:5]
Tips on how to deal with the issue of not having space for a front desk system [11:18]
Quick wins and how being a secret shopper can give you a fresh perspective on today’s topic [17:37]
Our weekly challenge, a “Business Boost Blitz” and what this is all about [19:31]
Quotes:
“I think when we think front desk we just think [they] check people in, which is very important to a boutique experience, but I think that front desk person should be looked at as a core employee to get you to the next level.” [Nick, 6:07]
“You’re not going to fail if you don’t have a front desk person, [but] this is how you thrive. This is how you get to the pinnacle of studio ownership, when you get to the point where you are a well-oiled machine and you honestly could probably walk away for a few weeks and your business won't implode.” [Megan, 8:34]
“The person that is thriving has that perfect set-up. They have a secondary room, they have a front desk, they have a person manning that front desk, and they have their classes going on at the same time.” [Megan, 16:12]
LINKS:
Visit the fitDEGREE Knowledge Base
Send Megan Your Playlist or Discuss the Podcast Here!
fitDEGREE’s Business Portal
https://calendly.com/fitdegree/support
https://www.instagram.com/fitdegree/
309 에피소드
공유
