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Frances Early
저장한 시리즈 ("피드 비활성화" status)
When?
This feed was archived on October 30, 2022 10:47 (
Why? 피드 비활성화 status. 잠시 서버에 문제가 발생해 팟캐스트를 불러오지 못합니다.
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Manage episode 320595409 series 2985520
Humans of CSS and Microsoft Customer Service에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Humans of CSS and Microsoft Customer Service 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Support engineer Frances Early was an early adopter of the customer aligned manager function, or CAM, which is a crucial part of CSS's efforts to serve Microsoft's customers efficiently, professionally and long term. On this new episode of Humans of CSS, Frances talked not only about her rise in the company, but what she has learned about providing excellent customer service. It begins with getting to know the customer what is important to them and what their values and goals are. It continues with getting to know the stakeholders and letting them get to know you. Those relationships build trust, ease problem solving and create success. In her lovely brogue, Francis was candid and full of good advice about how to be an impactful customer line manager and how key it is to build connections inside and outside of Microsoft.
6 에피소드
공유
