Replay - Finding a Common Language for Incidents with John Allspaw

Screaming in the Cloud

On this Screaming in the Cloud Replay, Corey is joined by John Allspaw, Founder/Principal at Adaptive Capacity Labs. John was foundational in the DevOps movement, but he’s continued to bring much more to the table. He’s written multiple books and seems to always be at the forefront. Which is why he is now at Adaptive Capacity Labs. John tells us what exactly Adaptive Capacity Labs does and how it works and how he convinced some heroes to get behind it. John brings a much-needed insight into how to get multiple people in an organization on the same level when it comes to dealing with incidents. Engineers and non. John points out the issues surrounding public vs. private write-ups and the roadblocks they may prop up. Adaptive Capacity Labs is working towards bringing those roadblocks down, tune in for how!

Show Highlights

(0:00) Introduction

(0:59) The Duckbill Group sponsor read

(1:33) What is Adaptive Capacity Labs and the work that they do?

(3:00) How to effectively learn from incidents

(7:33) What is the root of confusion in incident analysis

(13:20) Identifying if an organization has truly learned from their incidents

(18:23) Gitpod sponsor read

(19:35) Adaptive Capacity Lab’s reputation for positively shifting company culture

(24:22) What the tech industry is missing when it comes to learning effectively from the incidents

(28:44) Where you can find more from John and Adaptive Capacity Labs

About John Allspaw

John Allspaw has worked in software systems engineering and operations for over twenty years in many different environments. John’s publications include the books The Art of Capacity Planning (2009) and Web Operations (2010) as well as the forward to “The DevOps Handbook.” His 2009 Velocity talk with Paul Hammond, “10+ Deploys Per Day: Dev and Ops Cooperation” helped start the DevOps movement.

John served as CTO at Etsy, and holds an MSc in Human Factors and Systems Safety from Lund University

Links

• The Art of Capacity Planning: https://www.amazon.com/Art-Capacity-Planning-Scaling-Resources/dp/1491939206/
• Web Operations: https://www.amazon.com/Web-Operations-Keeping-Data-Time/dp/1449377440/
• The DevOps Handbook: https://www.amazon.com/DevOps-Handbook-World-Class-Reliability-Organizations/dp/1942788002/
• Adaptive Capacity Labs: https://www.adaptivecapacitylabs.com
• John Allspaw Twitter: https://twitter.com/allspaw
• Richard Cook Twitter: https://twitter.com/ri_cook
• Dave Woods Twitter: https://twitter.com/ddwoods2

Original Episode

https://www.lastweekinaws.com/podcast/screaming-in-the-cloud/finding-a-common-language-for-incidents-with-john-allspaw/

Sponsors

The Duckbill Group: duckbillgroup.com

Gitpod: http://www.gitpod.io/