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Damage Control: Responding to Negative Reviews and Public Backlash
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Next Level Ambitions에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Next Level Ambitions 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
How should brands respond to negative reviews and manage their reputation? Tommie, Tie and Kai cover tips for crisis management and lay out the details on how savvy brands use customer advocates, SEO and affiliate marketing to shape their reputation. They also discuss the importance of having a process, empowering fans, and using charm and accountability to turn negativity around. Tune in to hear valuable secrets that will help you spin feedback into gold and navigate this era of social media with finesse.
In this episode, you'll learn:
- How your brand should respond to negative feedback
- The best way to empower loyal customers to advocate for your brand
- When you should delete negative comments versus addressing them
- How great customer service can turn critics into fans
- Why it’s crucial to have a process for managing reputation
- How the savviest brands are using SEO and affiliate marketing together
- The value of authenticity and accountability when engaging online
- What separates founders who ignore "haters" from those who learn and improve
Be sure to check out the next episode of Scaling Uncensored and follow on social media for even more exclusive e-commerce game.
For full show notes head to: nextlevelambitions.com/resources/podcasts/
Resources:
- Apply for the Next Level Ambitions Mastermind
Where We Can Connect:
- Follow Us on Facebook
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- Check Out Our Website
- Check Out Our Other Ecommerce Marketing Podcasts
If you’re enjoying this podcast we encourage you to please leave a review, share this episode with someone who needs to hear it and hit the subscribe button so you don’t miss out on any future episodes! Click here to subscribe on Apple Podcasts
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