Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Welcome to the Same Type Attack Bonus podcast, your twice monthly look into the deeper worlds of Pokemon! On this episode, recorded Sunday, June 5, 2017, Trainer Spike leads a discussion on the Nintendo Treehouse preview of Pokemon Let’s Go Pikachu and Eevee at E3, and Trainer Slagkick leads a discussion on this month’s Pokemon Go Community Day! http://www.siliconera.com/2018/06/09/pikachu-becomes-street-hawker-thanks-pokemon-stand-vending-machines/ http://www.siliconera.com/2018/06/12/pokemon-letsu-goo-pikachu-eevee-explains-candy-gets-bundle/ http://www.siliconera.com/2018/06/12/pok-ball-plus-comes-with-a-mew-bonus-to-pokmon-lets-go/ http://www.pokebeach.com/2018/06/photos-old-pokemon-fighters-return-in-super-smash-bros-ultimate-play-as-leaf http://www.pokebeach.com/2018/06/eeveelution-gx-starter-sets-in-november-include-eevee-gx http://www.pokebeach.com/2018/06/dragon-majesty-legends-of-unova-gx-collection-in-october http://www.pokebeach.com/2018/06/north-american-and-european-regionals-locations-and-dates-announced http://www.pokebeach.com/2018/06/gx-ultra-shiny-japans-massive-november-set http://www.pokebeach.com/2018/06/mega-charizard-x-vs-mega-blastoise-battle-arena-decks-announced http://comicbook.com/gaming/2018/06/16/pokemon-go-summer-shiny-pokemon-gen-4/ This week, Trainer Spike leads a discussion on the Nintendo Treehouse preview of Pokemon Let’s Go Pikachu and Eevee at E3, and Trainer Slagkick leads a discussion on this month’s Pokemon Go Community Day! The Pokemon of the Week is Larvitar! Shout-outs: Voice of Geeks Network Game Buoy Reading is Fundamental Orange Lounge Radio It’s Super Effective…
Welcome to the Same Type Attack Bonus podcast, your twice monthly look into the deeper worlds of Pokemon! On this episode, recorded Sunday, June 3, 2018, Trainer Spike leads a discussion on the Pokemon press conference! https://www.gamespot.com/articles/new-free-legendary-pokemon-now-available-for-ultra/1100-6459355/ https://www.animenewsnetwork.com/interest/2018-06-01/beta-pokemon-gold-reveals-a-whole-new-world-of-monsters/.132343 https://bulbanews.bulbagarden.net/wiki/New_rare_figures_available_this_month_in_Pok%C3%A9mon_Duel https://bulbanews.bulbagarden.net/wiki/Pok%C3%A9mon_GO_Summer_Tour_2018_announced https://pokemongohub.net/post/news/news-roundup-articuno-released-new-field-research-and-go-fest-settlement/ https://bulbanews.bulbagarden.net/wiki/Water-type_Field_Research_available_now_in_Pok%C3%A9mon_GO https://bulbanews.bulbagarden.net/wiki/Alola_Forms_to_be_available_in_Pok%C3%A9mon_GO https://bulbanews.bulbagarden.net/wiki/Larvitar_announced_for_next_Pok%C3%A9mon_GO_Community_Day http://www.pokebeach.com/2018/05/new-eeveelution-gx-tins-in-september-dragon-majesty-elite-trainer-box http://www.pokebeach.com/2018/05/new-deoxys-written-label-gym-promos-in-japan http://www.pokebeach.com/2018/04/prerelease-kits-to-be-sold-in-stores-build-battle-kits This week, Trainer Spike leads a discussion on the press conference that announced Pokemon Quest and Pokemon Let’s Go Pikachu and Eevee! The Pokemon of the Week is Eevee! Shout-outs: Voice of Geeks Network Game Buoy Reading is Fundamental Orange Lounge Radio It’s Super Effective…
Welcome to the Same Type Attack Bonus podcast, your twice monthly look into the deeper worlds of Pokemon! On this episode, recorded Sunday, March 18, 2018, the Trainers catch up on news and anime! https://pokejungle.net/2018/03/08/pokemon-bank-offers-alolan-starters-with-hidden-abilities/ http://www.pokebeach.com/2018/03/special-lugia-distribution-for-21st-movie-ticket-preorders http://pokejungle.net/2018/02/26/first-trailer-for-pokemon-the-movie-2018-revealed/ https://www.pokemon.com/us/pokemon-news/lugia-returns-to-pokemon-go/ https://www.pokemon.com/us/pokemon-news/the-detective-pikachu-amiibo-is-huge/ https://www.pokemon.com/us/pokemon-news/ash-and-pikachu-begin-new-ultra-adventures/ https://www.pokemon.com/us/pokemon-news/have-a-chat-with-pikachu/ https://bulbanews.bulbagarden.net/wiki/Bulbasaur_available_in_upcoming_Pok%C3%A9mon_GO_Community_Day https://3ds.pokemon-gl.com/information/9b046dac-be2b-4b09-befc-4624f5c4a727 http://www.pokebeach.com/2018/03/charisma-of-the-wrecked-sky-japans-sm7-set-announced https://bulbanews.bulbagarden.net/wiki/Limited_edition_Pok%C3%A9mon_cards_featuring_Ash%27s_Pikachu_available http://www.pokebeach.com/2018/03/forbidden-light-elite-trainer-box http://www.pokebeach.com/2018/03/forbidden-light-3-pack-blister This week, we discuss Episode 34-36 of Pokemon Sun and Moon! The Pokemon of the Week is Bulbasaur! Shout-outs: Voice of Geeks Network Pokéstop Podcast Game Buoy RangerPRIDE Reading is Fundamental Orange Lounge Radio It’s Super Effective…
Welcome to the Same Type Attack Bonus podcast, your twice monthly look into the deeper worlds of Pokemon! On this episode, recorded Sunday, February 4, 2018, the Trainers continue their venture into Ultra Sun and Moon’s remixed Alola! http://www.pokebeach.com/2018/02/dialga-and-palkia-distributions-now-at-gamestop http://pokemonforever.com/Thread-NEWS-Sunny-day-Snorlax-is-coming-Another-pokemon https://pokemonblog.com/2018/02/04/pokemon-the-rise-of-darkrai-now-playing-on-pokemon-tv-for-the-year-of-legendary-pokemon-2018/ http://www.pokebeach.com/2018/02/cyrus-prism-star-likely-to-be-corrected-in-future-print-runs http://www.pokebeach.com/2018/02/heatran-promo-giveaway-at-gamestop http://www.pokebeach.com/2018/02/forbidden-light-set-logo-revealed http://www.pokebeach.com/2018/01/solgaleo-gx-box-and-lunala-gx-box-product-images-release-delayed https://pokemonblog.com/2018/02/04/new-pokemon-tcg-necrozma-prism-tin-features-dusk-mane-necrozma-gx-or-dawn-wings-necrozma-gx/ https://pokemonblog.com/2018/02/03/new-pokemon-eraser-figures-feature-pikachu-rowlet-alolan-vulpix-jigglypuff-mimikyu-and-more/ https://pokemonblog.com/2018/02/03/pokemon-tcg-sun-moon-ultra-prism-elite-trainer-box-now-available-in-stores-and-at-the-pokemon-center/ https://pokemonblog.com/2018/02/03/watch-the-entire-first-episode-of-new-show-p-sports-aim-to-be-a-pokemon-master/ https://pokemonblog.com/2018/02/01/new-hoenn-pokemon-surskit-masquerain-and-more-coming-soon-to-pokemon-go/ https://pokemonblog.com/2018/02/01/pokemon-duel-balance-patch-and-content-update-version-5-0-8-now-live-adds-new-buzzwole-pheromosa-makuhita-bewear-figures-and-more/ http://comicbook.com/gaming/2018/01/31/pokemon-switch-release-date/ This week, Trainer Slagkick leads a discussion on Pokemon Ultra Sun and Ultra Moon, as the trainers continue their journey onto Akala Island! This week, we discuss Episode 31-33 of Pokemon Sun and Moon! The Pokemon of the Week is WIshiwashi! Shout-outs: Voice of Geeks Network Pokéstop Podcast Game Buoy RangerPRIDE Reading is Fundamental Orange Lounge Radio It’s Super Effective…
Welcome to the Same Type Attack Bonus podcast, your twice monthly look into the deeper worlds of Pokemon! On this episode, recorded Saturday, January 27, 2018, the Trainers catch up on news and anime! https://nerdist.com/detective-pikachu-nintendo-america-amiibo/ https://www.destructoid.com/two-waves-of-pokken-tournament-dx-dlc-hitting-real-soon-482004.phtml https://www.serebii.net/news/2018/27-January-2018.shtml https://www.forbes.com/sites/davidthier/2018/01/23/pokemon-go-is-getting-even-more-gen-3-pokemon-later-today/#1748c5723ba0 https://kotaku.com/rampant-hacking-is-hurting-pokemon-gos-ex-raids-1822466052 http://www.pokebeach.com/2017/12/pokemon-crystal-releasing-on-the-3ds-virtual-console-in-january https://www.serebii.net/news/2018/17-January-2018.shtml http://www.pokebeach.com/2017/12/spring-2018-collector-chest-tin-product-images http://www.pokebeach.com/2017/12/legends-of-johto-gx-collection-in-april http://www.pokebeach.com/2018/01/new-slim-blastoise-ex-tin-at-walfart http://www.pokebeach.com/2018/01/new-alolan-triple-blister-pack-in-stores http://www.pokebeach.com/2018/01/shining-legends-figure-collection-shiny-darkrai-gx-product-image http://www.pokebeach.com/2017/12/sun-moon-trainer-kit-alolan-sandslash-and-alolan-raichu-announced http://www.pokebeach.com/2018/01/toys-r-us-piplup-promo-giveaway-next-saturday http://www.pokebeach.com/2018/01/legendary-pokemon-distributions-tcg-products-announced-for-2018-explains-some-things http://www.pokebeach.com/2018/01/necrozma-prism-tins-product-images This week, we discuss Episode 29-31 of Pokemon Sun and Moon! The Pokemon of the Week is Lugia! Shout-outs: Voice of Geeks Network Pokéstop Podcast Game Buoy RangerPRIDE Reading is Fundamental Orange Lounge Radio It’s Super Effective…
Welcome to the Same Type Attack Bonus podcast, your twice monthly look into the deeper worlds of Pokemon! On this episode, recorded Sunday, August 6, 2017, Trainer Slagkick leads a discussion on banned anime episodes! https://www.pokemon.com/us/strategy/brighten-your-pokemon-go-team-with-the-rainbow-pokemon/ https://www.polygon.com/pokemon/2017/11/26/16701480/pokemon-go-global-catch-challenge-farfetchd-kangaskhan http://www.eurogamer.net/articles/2017-11-24-pokemon-ultra-sun-ultra-moon-global-missions-rewards-targets-how-to-register-4930 https://kotaku.com/a-new-version-of-the-classic-pokemon-theme-song-1820172500 https://kotaku.com/ultra-pokemon-sun-and-moon-make-hunting-shiny-pokemon-w-1820612502 https://kotaku.com/twitch-plays-pokemon-s-creator-says-he-is-stepping-down-1820486151 http://www.pokebeach.com/2017/11/bastiodon-rampardos-mysterious-fossil-and-gardenia-from-sm5-revealed http://www.pokebeach.com/2017/11/shaymin-and-shaymin-sky-forme-from-sm5 http://www.pokebeach.com/2017/11/guzzlord-gx-box-product-image This week, Trainer Sulker leads a discussion on Pokemon Ultra Sun and Ultra Moon, starting with Melemele Island! This week, the trainers discuss Pokemon the Movie: I Choose You! The Pokemon of the Week is Ho-Oh! Shout-outs: Voice of Geeks Network Pokéstop Podcast Game Buoy RangerPRIDE Reading is Fundamental Orange Lounge Radio It’s Super Effective Audio Player…
Welcome to the Same Type Attack Bonus podcast, your twice monthly look into the deeper worlds of Pokemon! On this episode, recorded Saturday, November 11, 2017, the Trainers catch up on news and anime! https://www.polygon.com/2017/11/10/16633866/pokemon-ultra-sun-ultra-moon-new-z-move-mimikyu http://www.pokebeach.com/2017/11/ashs-pikachu-promos-and-plushes-available-at-retailers http://www.pokebeach.com/2017/10/mcdonalds-toys-and-cards-coming-to-happy-meals-again https://www.gonintendo.com/stories/295051-pokemon-ultra-sun-ultra-moon-global-missions-begin-anew https://www.gonintendo.com/stories/295049-pokemon-global-link-receive-a-master-ball-through-game-sync-wit https://www.gonintendo.com/stories/295195-pokemon-sun-moon-original-cap-pikachu-available-once-again-in-n http://www.pokebeach.com/2017/10/spooky-gen-iii-pokemon-coming-to-pokemon-go-this-halloween http://nintendoeverything.com/bulbasaur-arrives-at-build-a-bear/ http://www.pokebeach.com/2017/09/marshadow-figure-collection-product-image http://www.pokebeach.com/2017/10/februarys-english-set-ultra-prism-new-mechanic-and-five-ultra-beasts http://www.pokebeach.com/2017/09/silvally-figure-collection-product-image http://www.pokebeach.com/2017/10/shining-legends-special-collection-raichu-gx-product-image http://www.pokebeach.com/2017/10/shining-legends-zoroark-pin-collection-product-image http://www.pokebeach.com/2017/10/world-championship-2017-decks-product-images http://www.pokebeach.com/2017/11/lucario-gx-box-in-february http://www.pokebeach.com/2017/11/shining-legends-shiny-darkrai-gx-collection-in-march This week, we discuss Episode 25-28 of Pokemon Sun and Moon! The Pokemon of the Week is Mimikyu! Shout-outs: Voice of Geeks Network Pokéstop Podcast Game Buoy RangerPRIDE Reading is Fundamental Orange Lounge Radio It’s Super Effective…
Welcome to the Same Type Attack Bonus podcast, your twice monthly look into the deeper worlds of Pokemon! On this episode, recorded Sunday, August 6, 2017, Trainer Slagkick leads a discussion on banned anime episodes! http://www.pokemon.com/us/pokemon-news/a-huge-discovery-of-a-new-lycanroc-form/ http://www.pokemon.com/us/pokemon-news/a-pokemon-movie-milestone/ http://www.pokemon.com/us/pokemon-news/ashs-kalos-region-journey-continues-on-dvd/ http://www.pokemon.com/us/pokemon-news/celebrate-two-years-of-shufflin/ http://www.pokebeach.com/2017/07/massive-premium-trainers-xy-collection-releasing-in-november http://www.pokebeach.com/2017/08/premium-trainers-xy-collection-selling-early-at-hobby-stores-shaymin-ex-and-n-images http://www.pokebeach.com/2017/07/shining-legends-collectors-chest-tin-in-november http://www.pokebeach.com/2017/07/silvally-box-and-marshadow-box-in-november http://www.siliconera.com/2017/07/26/pokkn-tournament-dx-getting-switch-controller-made-hori/ http://www.siliconera.com/2017/07/26/pokmon-duel-mega-evolving-major-update-summer/ This week, Trainer Slagkick leads a discussion on banned episodes of the Pokemon anime! The trainers discuss summaries of the episodes, why they were banned, and their thoughts overall. The Pokemon of the Week is Porygon! This week, we look at banned episodes of the Pokemon anime! Have you seen any? What were your thoughts? Our Pokemon of the Week is Porygon! What do you think about this Electric Soldier? Shout-outs: Voice of Geeks Network Pokéstop Podcast Game Buoy RangerPRIDE Reading is Fundamental Orange Lounge Radio It’s Super Effective…
Welcome to the Same Type Attack Bonus podcast, your twice monthly look into the deeper worlds of Pokemon! On this episode, recorded Saturday, July 22, 2017, Trainer Spike leads a discussion taking a second look at Pokken Tournament! http://www.pokebeach.com/2017/07/pokemon-go-fest-a-complete-disaster http://www.ign.com/articles/2017/07/22/pokemon-go-fest-issues-full-refund-100-in-game-credit-following-server-issues http://www.pokebeach.com/2017/07/shining-legends-special-collection-zoroark-gx-in-november http://www.pokebeach.com/2017/07/english-burning-shadows-set-list-and-spoilers http://www.pokebeach.com/2017/07/registration-for-worlds-spectator-badges-anaheim-open-now-up http://www.pokebeach.com/2017/07/americas-november-set-crimson-invasion-two-ultra-beast-premium-collections http://www.pokebeach.com/2017/07/shining-legends-ho-oh-super-premium-collection-in-october http://www.pokebeach.com/2017/06/team-skull-pin-collection-box-in-october This week, Trainer Spike leads a discussion to reevaluate Pokken Tournament. The Trainers discuss the development and release history of the game as well as how the competitive scene has evolved and allowed players to see what high level competitive play looks like. This week, the trainers discuss Episodes 23 and 24 of Pokemon Sun and Moon! The Pokemon of the Week is Magikarp! This week we take a closer look at Pokken Tournament, where things went wrong, and what worked well. What are your thoughts? Our Pokemon of the Week is Magikarp! What are your thoughts on this fishy-queen? Is it a Splash or has it jumped too far? Shout-outs: Voice of Geeks Network Pokéstop Podcast Game Buoy RangerPRIDE Reading is Fundamental Orange Lounge Radio It’s Super Effective Planned Parenthood The Trevor Project…
Welcome to the Same Type Attack Bonus podcast, your twice monthly look into the deeper worlds of Pokemon! On this episode, recorded Monday, June 26, 2017, Trainer Sulker leads a discussion on Pokemon theme songs! http://www.pokebeach.com/2017/06/shining-legends-releasing-in-america-in-october-pikachu-and-mewtwo-pin-collections http://www.pokebeach.com/2017/06/tapu-lele-pin-collection-product-image http://www.pokebeach.com/2017/06/massive-update-for-pokemon-go-announced http://compete.kotaku.com/the-sole-pokken-pro-won-the-e3-pokken-tournament-invita-1796110163 http://www.pokebeach.com/2017/06/pokemon-core-title-coming-to-the-switch-in-over-a-year http://www.pokebeach.com/2017/06/alolan-raichu-figure-collection-box-in-june This week, Trainer Sulker leads a discussion on Pokemon themes! The Trainers share some of their favorite theme songs from the 20 year history of the show and their personal connections to the music. This week, the trainers discuss Episodes 21 and 22 of Pokemon Sun and Moon! The Pokemon of the Week is Mudkip! This week we’ll be talking about Pokémemes! What are some of your favorites? Our Pokémon of the Week is Mudkip! I herd u liek themz? Shout-outs: Voice of Geeks Network Pokéstop Podcast Game Buoy RangerPRIDE Reading is Fundamental Orange Lounge Radio It’s Super Effective Planned Parenthood The Trevor Project…
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