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Episode 61: Deal Handoff Best Practices Part 2 - Presales to Post-sales
Manage episode 389276860 series 3186048
The Sales Doctor에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 The Sales Doctor 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Is high churn a sales or CS problem? Are salespeople selling features that don’t exist, or are our customer success managers dropping the ball on supporting and making the customer successful?
Could it be as simple as failing to effectively hand off the deal from department to department?
Think about it…Sales spend anywhere from 30-120 days and beyond with their deals. Then in the blink of an eye, those deals are handed off (sometimes blindly or with little context) to another team responsible for the next 12 months of customer success.
In today's episode, viewers will learn about:
- How sellers can cross-collaborate effectively with customer success in the sales process to set their team up for success.
- How much involvement should sales have in post-sales customer onboarding and implementation?
- What good customer success handoff looks like and how to connect the dots for closed-won deals from prospect to customer
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