Player FM 앱으로 오프라인으로 전환하세요!
Why First Impressions Matter When it Comes to Onboarding with Peter Ord #206
Manage episode 358933330 series 2807047
Peter Ord is the Founder and CEO of GuideCX®, a leading provider of client onboarding and implementation tools for SaaS companies. With a focus on delivering value faster to clients, they offer advanced solutions that help project managers and client success teams invite, guide, and engage their customers.
Peter's vision is to empower businesses to create a truly customer-centric onboarding experience that leaves a lasting impression, becoming the top choice for companies looking to enhance their onboarding process and drive customer success.
In this episode we cover:
- 00:00 - Intro
- 01:19 - The Founding & Overview Of GUIDEcx
- 07:18 - GUIDEcx Funding & Size Today
- 07:55 - First Steps On Customer Experience & Why It Is Important
- 15:37 - Setting Up The Most Important Metrics & KPIs
- 18:41 - Customer Experience Trends And Technologies To Keep An Eye In 2023
- 23:00 - The 5 Steps To The Early Success of GUIDEcx
- 27:44 - Advice To Scale SaaS Startups
- 31:42 - Peter's Favorite Activity To Get Into a Flow State
- 32:31 - Peter's Piece of Advice for His 25 Years Old Self
- 33:21 - Peter's Biggest Challenges at GuideCX
- 35:19 - Instrumental Resources For Peter's Success
- 36:33 - What Does Success Means for Peter Today
- 37:56 - Get In Touch With Peter
Get In Touch With Peter:
Mentions:
Books:
The Mom Test by Rob Fitzpatrick
The User Method by Jeff Schwarting
Tag Us & Follow:
More About Akeel:
234 에피소드
Manage episode 358933330 series 2807047
Peter Ord is the Founder and CEO of GuideCX®, a leading provider of client onboarding and implementation tools for SaaS companies. With a focus on delivering value faster to clients, they offer advanced solutions that help project managers and client success teams invite, guide, and engage their customers.
Peter's vision is to empower businesses to create a truly customer-centric onboarding experience that leaves a lasting impression, becoming the top choice for companies looking to enhance their onboarding process and drive customer success.
In this episode we cover:
- 00:00 - Intro
- 01:19 - The Founding & Overview Of GUIDEcx
- 07:18 - GUIDEcx Funding & Size Today
- 07:55 - First Steps On Customer Experience & Why It Is Important
- 15:37 - Setting Up The Most Important Metrics & KPIs
- 18:41 - Customer Experience Trends And Technologies To Keep An Eye In 2023
- 23:00 - The 5 Steps To The Early Success of GUIDEcx
- 27:44 - Advice To Scale SaaS Startups
- 31:42 - Peter's Favorite Activity To Get Into a Flow State
- 32:31 - Peter's Piece of Advice for His 25 Years Old Self
- 33:21 - Peter's Biggest Challenges at GuideCX
- 35:19 - Instrumental Resources For Peter's Success
- 36:33 - What Does Success Means for Peter Today
- 37:56 - Get In Touch With Peter
Get In Touch With Peter:
Mentions:
Books:
The Mom Test by Rob Fitzpatrick
The User Method by Jeff Schwarting
Tag Us & Follow:
More About Akeel:
234 에피소드
Semua episode
×플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.