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Akeel Jabber | Horizen Capital에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Akeel Jabber | Horizen Capital 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Why First Impressions Matter When it Comes to Onboarding with Peter Ord #206

39:05
 
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Manage episode 358933330 series 2807047
Akeel Jabber | Horizen Capital에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Akeel Jabber | Horizen Capital 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Peter Ord is the Founder and CEO of GuideCX®, a leading provider of client onboarding and implementation tools for SaaS companies. With a focus on delivering value faster to clients, they offer advanced solutions that help project managers and client success teams invite, guide, and engage their customers.

Peter's vision is to empower businesses to create a truly customer-centric onboarding experience that leaves a lasting impression, becoming the top choice for companies looking to enhance their onboarding process and drive customer success.

In this episode we cover:

  • 00:00 - Intro
  • 01:19 - The Founding & Overview Of GUIDEcx
  • 07:18 - GUIDEcx Funding & Size Today
  • 07:55 - First Steps On Customer Experience & Why It Is Important
  • 15:37 - Setting Up The Most Important Metrics & KPIs
  • 18:41 - Customer Experience Trends And Technologies To Keep An Eye In 2023
  • 23:00 - The 5 Steps To The Early Success of GUIDEcx
  • 27:44 - Advice To Scale SaaS Startups
  • 31:42 - Peter's Favorite Activity To Get Into a Flow State
  • 32:31 - Peter's Piece of Advice for His 25 Years Old Self
  • 33:21 - Peter's Biggest Challenges at GuideCX
  • 35:19 - Instrumental Resources For Peter's Success
  • 36:33 - What Does Success Means for Peter Today
  • 37:56 - Get In Touch With Peter

Get In Touch With Peter:

Peter's Email

Peter's LinkedIn

Peter's Twitter


Mentions:

FedEx

USPS

Amazon

Intercom

Delta

Guy Raz

Kristen Habacht


Books:

The Mom Test by Rob Fitzpatrick

The User Method by Jeff Schwarting

The Lean Startup by Eric Ries


Tag Us & Follow:

Facebook

LinkedIn

Instagram


More About Akeel:

Twitter

LinkedIn

SaaS Podcasts

SaaS Consultants

How To Value Your SaaS Company

  continue reading

234 에피소드

Artwork
icon공유
 
Manage episode 358933330 series 2807047
Akeel Jabber | Horizen Capital에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Akeel Jabber | Horizen Capital 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Peter Ord is the Founder and CEO of GuideCX®, a leading provider of client onboarding and implementation tools for SaaS companies. With a focus on delivering value faster to clients, they offer advanced solutions that help project managers and client success teams invite, guide, and engage their customers.

Peter's vision is to empower businesses to create a truly customer-centric onboarding experience that leaves a lasting impression, becoming the top choice for companies looking to enhance their onboarding process and drive customer success.

In this episode we cover:

  • 00:00 - Intro
  • 01:19 - The Founding & Overview Of GUIDEcx
  • 07:18 - GUIDEcx Funding & Size Today
  • 07:55 - First Steps On Customer Experience & Why It Is Important
  • 15:37 - Setting Up The Most Important Metrics & KPIs
  • 18:41 - Customer Experience Trends And Technologies To Keep An Eye In 2023
  • 23:00 - The 5 Steps To The Early Success of GUIDEcx
  • 27:44 - Advice To Scale SaaS Startups
  • 31:42 - Peter's Favorite Activity To Get Into a Flow State
  • 32:31 - Peter's Piece of Advice for His 25 Years Old Self
  • 33:21 - Peter's Biggest Challenges at GuideCX
  • 35:19 - Instrumental Resources For Peter's Success
  • 36:33 - What Does Success Means for Peter Today
  • 37:56 - Get In Touch With Peter

Get In Touch With Peter:

Peter's Email

Peter's LinkedIn

Peter's Twitter


Mentions:

FedEx

USPS

Amazon

Intercom

Delta

Guy Raz

Kristen Habacht


Books:

The Mom Test by Rob Fitzpatrick

The User Method by Jeff Schwarting

The Lean Startup by Eric Ries


Tag Us & Follow:

Facebook

LinkedIn

Instagram


More About Akeel:

Twitter

LinkedIn

SaaS Podcasts

SaaS Consultants

How To Value Your SaaS Company

  continue reading

234 에피소드

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