RFM166 – Service: The Heartbeat of A Successful Digital Agency

RetainFM – Build your Digital Agency on Recurring Revenue

Pete Everitt에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Pete Everitt 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

1y ago 22:21

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Main talking points include:

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There are multiple levels of service that an agency can work on...

Clients
Staff and their dependants
The owner
The wider world

A business is only really a sustainable force when it can serve all four (OK, if you're content at being a solo-agency, then maybe not number 2).

Why is service important?

Differences for clients:

Personalized Service
Proactive Service
Responsive Service

Differences for staff:

A safe place
Security in knowing they are contributing to a bigger picture, that in turn contributes back to them
Confidence in bringing life in to work and knowing that the balance is the last way round.

Differences for the owner:

Freedom
Security
Wealth
"Success" – whatever that looks like

Differences to the wider world:

A legacy
Community impact
A positive footprint

Links:

Roger Edwards

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RFM166 – Service: The Heartbeat of A Successful Digital Agency

RetainFM – Build your Digital Agency on Recurring Revenue

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published 1y ago

MP3•에피소드 홈