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4 Rules For Improving The Customer Experience With Gail And Bruce Montgomery
Manage episode 337887438 series 2686684
Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Meet Gail and Bruce Montgomery. They are the high-energy co-founders of ExperienceYes, a truly one-of-a-kind business, set out to bring fun into organizations that want to improve trust, relationship-building, and EQ to make higher-performing teams. With similar backgrounds in professional acting, singing, and dancing in New York City, they both made their way into the corporate world. Gail and Bruce found a way to bring these two very different worlds together in 2013 when they launched ExperienceYes.
In this episode, Gail and Bruce generously share their 4 rules for improving the customer experience using Improv.
4 Rules for Improving Customer Experience (using Improv)
1. Say “yes, and” more.
2. Listen with the intent to learn and serve.
3. Support teammates at all costs.
4. Trust your instincts.
The goal of their sessions is to use applied Improv to make you uncomfortable (in a safe space), so you can start getting comfortable during ambiguity. And laughter. A lot of laughter.
56 에피소드
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