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What it Takes to Make it to Executive Leadership
Manage episode 418414850 series 3538570
Rachel Provan에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rachel Provan 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Struggling to adapt to changes in your CS Leadership Role?
Feel like you’re always dealing with problems outside of your control?
Join Madelyn DePrey, Global VP of Customer Success at Aircall, as she shares her expertise on rising through the ranks to executive leadership by mastering change, overcoming victim mentality, and learning from sales to enhance customer success strategies. Discover the transformative power of building cross-functional relationships and resilience in this insightful episode.
BY THE TIME YOU FINISH LISTENING, YOU’LL LEARN:
- Effective Strategies for Handling Change: How to embrace and navigate through changes in the tech industry with agility and confidence.
- Overcoming Victim Mentality: Techniques to shift from a mindset of constraints to one of proactive problem-solving within customer success.
- The Power of Cross-Functional Relationships: How building strong relationships with sales, product, and other departments can facilitate smoother operations and better outcomes in customer success.
- Learning from Sales: What customer success can adopt from sales techniques, including top of the funnel strategies and objection handling, to enhance customer retention and satisfaction.
- Building Resilience in Leadership: Strategies to develop resilience, helping you to not only survive but thrive through challenges and adversity in your career.
Tune in to transform how you view your role in customer success and accelerate your path to leadership.
Find Madelyn on LinkedIn here: https://www.linkedin.com/in/madelyn-deprey-29a91642/
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
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27 에피소드
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