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You Don't Know What You Don't Know
Manage episode 398510044 series 3538570
Rachel Provan에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rachel Provan 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Why You Know Less Than You Think: Cognitive Biases in Customer Success
Join me as we explore the Dunning-Kruger effect, a cognitive bias that can impact customer success. Discover how overestimating abilities and misunderstanding customer needs can lead to challenges in the CS field.
But what happens when we realize we don't know as much as we thought?
Stay tuned to find out.
In this episode, you'll discover:
- How the Dunning Kruger effect impacts your customers so you can tailor your strategies most effectively.
- The four stages of competence and how they apply to customer success for improved skill development.
- Insights into navigating the Gartner hype cycle in customer success to better manage customer expectations.
- How to overcome challenges in onboarding for smoother and more effective customer transitions.
- How imposter syndrome relates to the Dunning-Kruger effect
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
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27 에피소드
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