Using Friction Logs to Unlock Product-Led Growth

ProductLed Podcast

Wes Bush에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Wes Bush 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

1M ago 42:02

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To understand usability and boost user engagement, one key concept you need to master is friction logs. In this episode, we cover ideas and recommendations for using them to unlock product-led growth with the help of Pulkit Agrawal, the co-founder of Chameleon.

Pulkit shares his knowledge about what a friction log is, how to make them valuable and the careful considerations you need to consider when making decisions about both good and bad friction.

Show Notes

[01:47] Friction log is a stream of consciousness on a piece of paper.

[04:07] User testing or a friction log. What's the distinction?

[07:32] You don't need to explain every step, and not every step is equal!

[08:18] What does Pulkit want everyone to consider when it comes to friction logs?

[13:46] What better options do you have to consider when making decisions in both good and bad friction?

[17:10] New patterns develop, and people's expectations change along with the market.

[21:02] How can we improve the onboarding experience?

[24:34] It is unnecessary to perfect the journey or the friction log.

[26:58] Improve product experiences by combining qualitative and quantitative data!

[32:39] Never deploy anything that might lead a customer or end user to see something they are not requesting or expecting.

[37:17] Risk comes from not knowing what you're doing, so learn these factors Pulit is talking about.

About Pulkit Agrawal

Previously, Pulkit helped unemployed youth launch businesses in rural India, studied engineering at the University of Cambridge, and worked in data modeling and analysis in London.

About Chameleon

The most well-known product adoption platform, Chameleon, was created to let modern software companies rebrand and alter their user experiences. Teams can easily create, deploy, test, and iterate on in-product experiences, such as banners, tooltips, modals, walkthroughs, checklists, and more, using its no-code Builder.

Profile

Pulkit Agrawal on LinkedIn

Chameleon Blog

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