Offering Delight in Margin Enhancing Ways
Manage episode 352874721 series 3438730
Vidya and Heather interview Gib Biddle, writer, speaker, and former VP of Product at Netflix.
They discuss the importance of standing up for customers, and how his innovative work has evolved over time. Gib shares the importance of how to delight customers in hard-to-copy, margin-enhancing ways.
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