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Ep 187 - Delivering unique and authentic German experiences in Melbourne with Philipp Hockenberger from HOF Hospitality

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Manage episode 327565280 series 2136817
POH Network에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 POH Network 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Ep 187 - Delivering unique and authentic German experiences in Melbourne with Philipp Hockenberger from HOF Hospitality

The original Bavarian eat & drink experience that is the HOF lies in the heart of Melbourne’s CBD in Chinatown, under the same roof for the last 50 years. Established in 1968 and independently owned by Bavarian Chefs by trade, they're proud of their long successful history of traditional Bavarian cuisine and original Bavarian Bier and Schnaps variety. Today I feel very lucky to sit down with long-term contact and legend of the Hof team, their general manager of branding and operations, Philipp Hockenberger for this week’s podcast.

In this podcast we discuss:

-How did you come to be working with Hof because you don’t originally come from hospitality.

-The biggest surprise for you about working in the hospitality industry

-Hof Hospitality controls a lot of its own beverage supply and imports most of the range, why did the business make that decision

-How to deliver a great and consistent guest experience in a 600-seat venue

-Building a team culture named ‘friends serving friends’ and how that has benefited the business

-The balance of technology and providing great customer service

Please find us here at POH:

Website: https://principleofhospitality.com/

Instagram: https://www.instagram.com/principle_of_hospitality/

Thanks to our supporter for this season - Mr Yum

https://www.mryum.com/split-and-pay

Mentioned in this episode:

Mr Yum - Split & Pay

Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!

Mr Yum - Split & Pay

Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!

  continue reading

300 에피소드

Artwork
icon공유
 
Manage episode 327565280 series 2136817
POH Network에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 POH Network 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Ep 187 - Delivering unique and authentic German experiences in Melbourne with Philipp Hockenberger from HOF Hospitality

The original Bavarian eat & drink experience that is the HOF lies in the heart of Melbourne’s CBD in Chinatown, under the same roof for the last 50 years. Established in 1968 and independently owned by Bavarian Chefs by trade, they're proud of their long successful history of traditional Bavarian cuisine and original Bavarian Bier and Schnaps variety. Today I feel very lucky to sit down with long-term contact and legend of the Hof team, their general manager of branding and operations, Philipp Hockenberger for this week’s podcast.

In this podcast we discuss:

-How did you come to be working with Hof because you don’t originally come from hospitality.

-The biggest surprise for you about working in the hospitality industry

-Hof Hospitality controls a lot of its own beverage supply and imports most of the range, why did the business make that decision

-How to deliver a great and consistent guest experience in a 600-seat venue

-Building a team culture named ‘friends serving friends’ and how that has benefited the business

-The balance of technology and providing great customer service

Please find us here at POH:

Website: https://principleofhospitality.com/

Instagram: https://www.instagram.com/principle_of_hospitality/

Thanks to our supporter for this season - Mr Yum

https://www.mryum.com/split-and-pay

Mentioned in this episode:

Mr Yum - Split & Pay

Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!

Mr Yum - Split & Pay

Split the bill, pay the bill - their way Allow guests to quickly split the bill by a percentage, item or custom amount and make payments their way including credit card, Apple Pay, Google Pay, Afterpay and use partial cash payments and vouchers. Simple!

  continue reading

300 에피소드

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