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24 Pirmins Podcast thought # 24 Don’t over guide
Manage episode 512835022 series 3584549
Pirmin Bercher에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Pirmin Bercher 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
# 24 Don’t over guide
Typically “assistants” or user guided processes are needed in early phases of a project. Just like a step-by-step workflow, asking you questions, guiding you or offer pre-filled values. Most of these guided processes then include drop down lists to select something and then “click ok” go to next screen. In most cases, these assistants will have a lot of explanatory infor-mation. All this is good, if a process is either executed very few times or generally, the user is not trained. If they are rou-tine tasks, make sure the user does not need to click a drop down and search there; he will know what to enter. This click and search slows him down.
Especially when you have a kind of stable business structure, the daily worker will know much more by heart than you think. When they need to use an assistant to create a purchase order, they will go nuts, or go through 3 drop down menus and drill to the end. They know all the steps by heart and often they even have the vendor number and item-numbers in mind! If they can just type straight forward, they are more efficient. Searching in an endless drop down list by scrolling down takes ages! But it does help untrained users.
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IT - ERP - Projects 33 years of experience - 99 thoughts - 66 minutes to read: Not Another How To Book, available on Amazon.
29 에피소드
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