Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
Paulo Jorge Andrade Marques aka (Paul Jam), was born in Lisbon in 1976 and soon began to like dance music. Started his career mixing in 2 cd player´s and a mixer whitout effects, only whit two pitchs, in a bar of a friend at 16 years of age. At the age of 18, he was invited to play in a bar near his home, where he was a resident until he was 21 years old, and had another invitation to be the DJ resident of a discotheque in Lisbon. Due professional reasons years late, he left his career of Resident DJ, but since that time the love of dance music has never finished and still today, creates their music and continues to play in private parties and summer festivals. Its sound is distinguished by the way it never plays the same type of rhythm and sound during a set, House, Deep House, Tek House, Progressive, Vocal, Funky, he making the listener stay to the exhaustion of so much dancing. Known for his good taste in music and mixing, Paul Jam is recognized by many Portuguese DJ's and by various status of Portuguese society. At 41, continues to spread magic on dance floors in Portugal. in Dancefloor…
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