Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.
OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.
OrchardCast host Tarver Reeder discusses the question “Trust” with Eric George. Eric George is the discipleship pastor at The Orchard Tupelo. OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…
OrchardCast host Tarver Reeder discusses sabbath and why it is still relevant for us today with Will Rambo. Will is the Lead Pastor of The Orchard Tupelo. OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…
OrchardCast host Tarver Reeder discusses the question “Personality & Spiritual Gifts” with Riley Newton. Riley is the Minister to Middle School Students and Families at The Orchard Tupelo. Personality Resources: www.16personalities.com www.personalityhacker.com Spiritual Gifts Resources: www.fivefoldsurvey.com OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…
OrchardCast host Tarver Reeder takes some time to unpack a trip to Israel Part 1 with Orchard staff members Will Rambo, Eric George, & Rebecca Stevens. This is a 2 part conversation that was started on last week's episode of OrchardCast. OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…
OrchardCast host Tarver Reeder takes some time to unpack a trip to Israel Part 1 with Orchard staff members Will Rambo, Eric George, & Rebecca Stevens. This is a 2 part conversation that will continue on next week's episode of OrchardCast. OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…
OrchardCast host Tarver Reeder discusses the question "What does living the Gospel really mean?" with Jamie Trussell. Jamie Trussell is the Pastoral Resident at The Orchard Tupelo. OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…
OrchardCast host Tarver Reeder discusses codependency with Colby Cuevas. Colby is the pastor of Thrive Church. www.thriverecovery.com OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…
OrchardCast host Tarver Reeder discusses the question "Does making connections in the church really matter?" with Liz Beavers & Jessica Gray. OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…
OrchardCast host Tarver Reeder discusses the question "What does it mean to be a beloved son or daughter?" with Will Rambo. Will Rambo is the lead pastor of The Orchard Tupelo. Twitter: @willrambo Email: will@theorchard.net OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…
OrchardCast host Tarver Reeder discusses the question "What is true discipleship?" with Eric George. Eric George is the Discipleship Pastor at The Orchard Tupelo. Twitter: @EricMGeorge OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…
OrchardCast host Tarver Reeder discusses the question "Why Jesus in a world full of religion?" with Russ Polsgrove. Russ is the pastor of Origins Tupelo. OrchardCast is a weekly podcast produced by The Orchard Tupelo. Each week our host will be having brief conversations with guests - from our church family and beyond - to tackle topics and questions in areas related to living out an authentic life of pursuing Christ.…