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Ultimate O.D. Nugget - The Importance of the End
Manage episode 388817497 series 3254560
Ultimate O.D. Nugget - The Importance of the End
How something ends can make or break the entire experience. If everything about the exam was great but then the patient is surprised to find that their insurance doesn't cover nearly what they thought when they go to check out, that patient is not going to feel as good about their overall experience, are they?
The tip here is to make the end AMAZING! Make sure every patient leaves with a good taste in their mouth and you will find that recency bias will take over and you will have a much happier patient population.
Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> YouTube, Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
--- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message337 에피소드
Manage episode 388817497 series 3254560
Ultimate O.D. Nugget - The Importance of the End
How something ends can make or break the entire experience. If everything about the exam was great but then the patient is surprised to find that their insurance doesn't cover nearly what they thought when they go to check out, that patient is not going to feel as good about their overall experience, are they?
The tip here is to make the end AMAZING! Make sure every patient leaves with a good taste in their mouth and you will find that recency bias will take over and you will have a much happier patient population.
Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> YouTube, Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
--- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message337 에피소드
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